Relationship Banker I (Pt) - Bensonhurst Br.

Cathay General Bancorp New York , NY 10007

Posted 2 months ago

About Cathay Bank

More than half a century ago, we opened our doors at Cathay Bank to serve the growing Chinese American community in Los Angeles. We helped our customers put down new roots with cars and homes, and we supported their businesses, which continue to sustain generations. We remain committed to enriching the journeys of our customers and the diverse communities we serve.

Over time, we've expanded along with our customers. Today, we're a subsidiary of Cathay General Bancorp (NASDAQ:

CATY), a publicly held bank holding company. We operate in nine states across the United States, including California, New York, Illinois, Washington, Texas, Maryland,Massachusetts, Nevada, and New Jersey, and we have outposts in Hong Kong, Beijing, Shanghai and Taipei. Forbes named us the #10 Best Bank in America in 2019.

Along with our extensive experience and innovative thinking, we bring an open mind to every interaction and a willingness to work with customers and communities in ways that best suit their needs. Our lines of business include personal banking, home mortgages, business banking, corporate lending, cash management, SBA loan programs, community lending, international banking, foreign exchange, and wealth management.

What's Next

Are you passionate about a potential career in the financial services industry? Cathay Bank is excited about what's to come for our company and customers.

Our employees are the reason our customers can get where they want to go and aspire to what's next. If you bring your best self to work, see opportunities instead of obstacles, and always want to advance in your career, then Cathay Bank may be a great fit for you. We're excited to offer our employees opportunities to grow and develop in their

career journey. We also provide the resources, support and freedom so that employees can best deliver an extraordinary customer experience. Join Cathay Bank-and be energized by what's possible for your career!

GENERAL SUMMARY

Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience.

As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank.

ESSENTIAL FUNCTIONS

Operations:

Perform deposits and withdrawal transactions.

Reconcile and balance teller cash drawer.

Process outgoing wires.

Essential functions of Safe Deposit box (e.g. entry, opening, maintenance).

Assist customers with problem resolution.

Assist in ATM balancing.

Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.

New Accounts:

Perform all aspects of new account opening procedures for all bank products/services.

Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution.

Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.

Maintain confidentiality of customer information as well as Bank proprietary information.

Sales & Service:

Identify sales opportunities to cross-sell bank products and services to ensure customers' financial goals are met.

Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.

Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders).

Proactively support branch new business promotions.

QUALIFICATIONS

College degree in business, accounting or finance preferred or related work experience.

6-12 months of cash handling, customer service in a retail environment, or sales experience preferred. Banking experience is a plus.

Desire to learn the banking industry, help others, and work in a professional environment.

PC literate and typing proficient.

Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.

Detail-oriented and organized with good note taking and follow-up skills.

Good oral and written communication skills - can write clear messages, initiate conversations, and talk to customers about products and services.

Good listening and interpersonal skills - can listen without interrupting, seeks clarification, responds professionally, and keeps emotions under control in difficult situations.

Ability to work independently and as part of team.

Ability to give and receive feedback to improve skills and job knowledge.

Can maintain good attendance and arrive consistently at scheduled start time.

Bilingual English/Chinese (Mandarin or Cantonese) preferred.

Able and willing to commute as required for business needs.

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.

Cathay Bank is an equal opportunity employer. It is the Bank's policy to provide equal employment opportunities to all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Lori Burquez, VP, Sr.

Employee Relations Manager, at (626) 279-3666 or lori.burquez@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Click here to view the EEO is the Law poster in English. Poster- English

Click here to view the EEO is the Law supplement in English.Supplement- English

Clic aqu para ver la EEO es la Ley pster en espaol. Poster- Spanish

Clic aqu para ver la EEO es la Ley suplemento en espaol.Supplement- Spanish

EEOPoster- Chinese

EEO"Supplement- Chinese

Other details

  • Pay Type Salary

  • New York, NY, USA

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Relationship Banker Lower Manhattan Market Chinatown Bayard Financial Center New York NY Bilingual Mandarin Required

Bank Of America Corporation

Posted 1 week ago

VIEW JOBS 3/25/2020 12:00:00 AM 2020-06-23T00:00 Job Description: At Bank of America, we handle the finances of over 67 million client relationships every day, including helping them save, borrow and invest for today and for their future. We stand by our clients each and every day giving them the power to realize their personal financial goals and help make their financial lives better. If you join our team, we'll count on you to care for, advise and guide our clients when they need us most - whether they're just starting out, buying a home, building a family or planning for retirement. We're looking for the next generation of Relationship Bankers - those with a passion for growing a long-term career, building relationships and working with a team of client professionals in one of over 4,000 locations nationwide. The Relationship Banker role is meant for those looking to make a real impact and build a career in financial services. The role is ideal for those who have a passion to engage and educate clients with our industry leading digital banking solutions. As a Relationship Banker, you'll introduce clients to the various high-tech and high-touch choices they have to do their banking in ways that are most convenient for them. From day one, you'll receive training from our award-winning Academy at Bank of America, including hands-on practice, personalized coaching and dedicated support throughout your on-boarding experience. With demonstrated success, you'll have the opportunity to advance into roles as a Relationship Manager, Financial Advisor, Financial Center Operations Manager or Financial Center Manager - with unlimited opportunity to grow throughout the company. The Academy will support you with dedicated programs, tools and resources throughout your career journey. We'll help you * Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. * Grow in your current role through one-on-one coaching from Academy managers who are invested in your success and training programs that help you excel, build new skills or take on additional responsibility. * Continuously learn and advance your career goals through intentional career paths to the next best role. * Use resources and innovative technologies to optimize the client experience. * Confidently build relationships with clients by using a defined consultative questioning approach that will help you gain in-depth knowledge of clients' financial life priorities and connect them to our solutions that meet their financial goals. * Expand your business knowledge and network by partnering with experts in small business, lending and investments. * Become an expert in using digital resources and technologies to optimize the client's digital banking preferences. * Process transactions accurately and efficiently to build client confidence and trust, based on established policies and procedures As a Relationship Banker, you can look forward to * Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes. * Resources and dedicated support to help you reach your full potential throughout your career. * A benefits programs designed to meet the diverse needs of our employees at every stage of their life and help them plan for tomorrow. * Progressive workplace practices and initiatives that promote inclusion. We're a culture that * Believes in responsible growth and has a proven dedication to supporting the communities we serve. * Provides continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience. * Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients and customers around the world. * Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs. Required skills: * Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. * Collaborates effectively to get things done, building and nurturing strong relationships. * Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives. * Is confident in identifying solutions for new and existing clients based on their needs. * Communicates effectively and confidently, and is comfortable engaging all clients. * Has the ability to learn and adapt to new information and technology platforms. * Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). * Applies strong critical thinking and problem-solving skills to meet clients' needs. * Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. * Efficiently manages your time and capacity. * Focuses on results, while acting in the best interest of the client. * Can be flexible to work weekends and/or extended hours as needed. Desired skills: * Experience in financial services and knowledge of financial services industry, products and solutions. * One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. * Six months of cash handling experience. * Bachelor's degree or business relevant associate degree such as business management, business administration, or finance. Shift: 1st shift (United States of America) Hours Per Week: 40 Bank Of America Corporation New York NY

Relationship Banker I (Pt) - Bensonhurst Br.

Cathay General Bancorp