Relationship Bankers are the frontline representatives and therefore the face of Heartland Bank and Trust Company within the communities we serve. This essential role is responsible for retaining and growing existing customer relationships and developing new ones through a variety of proactive sales and service activities.
All Heartland Bank Relationship Bankers are multi-functional, customer-oriented, and ready to meet the retail needs of any Heartland Bank customer to the very best of their ability. Relationship Bankers proactively promote all Heartland Bank products and services. They build loyalty, assess needs, and simplify decision-making of Heartland Bank customers by presenting financial solutions that fit their needs in a clear and compelling way.
Possesses excellent customer service skills and can master transactional and routine customer service, including traditional teller functions. Recognize customer needs and potential relationship building opportunities, including needs-based discovery of all bank products and services. Exercises independent judgement and seeks assistance as needed.
Essential Job Functions
Acquire, expand, and retain relationships through relationship-building conversations with customers and non-customers to develop new business. This includes making referrals to other HBT business lines.
Manage the customer experience by greeting customers and answering the phone promptly and professionally, while assessing the unique needs of each customer.
Understand and promote Bank products, services, and A+ Customer Experience program.
Facilitate the consumer loan application process.
Perform Teller transactions during the day as needed, paying specific attention to detail, accuracy, efficiency, and possible fraud. Count cash and replenish cash, balance transactions, and meet all cash handling policy requirements. May handle large amounts of cash.
Follow all bank policies and procedures, while exercising good judgement ensuring that risk of fraud is minimized.
Core Essential Job Requirements
All employees must be able to relate well to customers and coworkers in a positive atmosphere of mutual respect without exhibiting behavioral extremes
Provide exceptional customer care (both internal and external) in a manner that satisfies individual needs of each customer and builds loyalty to Heartland Bank
Maintain confidentiality of all customer and employee information
Demonstrate attention to detail and produce accurate, high quality work
Produce an amount of work that meets or exceeds job expectations
Fully utilize systems, tools, training and resources provided to maximize potential
Respond positively to feedback and redirection
Assist other departments as needed
Demonstrate regular attendance and punctuality
Positively promote Heartland Bank within the community
Speak English clearly
Make calls on customers and non-customers to develop new business and to enhance relationships with existing customers
Participate in various professional associations (exempt-employees) and community activities to enhance the Banks image and to further personal development
Other Job Requirements
Basic computer skills with interest and ability to learn new applications
Proficient in Onbase look up, Xperience inquiry, Xperience Teller, ISNet, OTRS usage, Synapsys usage, OnBoard Deposits, eSign and all standard Microsoft applications.
Education and Experience Requirements
Associate's Degree preferred or equivalent combination of education and experience
Minimum one year experience in Banking
Minimum one year experience in Sales/Marketing, Retail, Sales Associate
Must comply with all requirements of the SAFE Act and obtain a United Identifier from the NMLS
Regularly: talking, hearing
Frequently: standing, walking, feeling/touching, vision - close, peripheral, depth, ability to adjust focus
Occasionally: sitting, climbing and/or balancing, reaching with arms and hands, stooping, kneeling, crouching, and/or crawling, lifting objects up to 30 pounds
Heartland Bank and Trust Company is an Equal Opportunity Employer
Heartland Bank & Trust Co