Relationship Advocate

Baxter Vernon Hills , IL 60061

Posted 2 weeks ago

Relationship Advocate

Req #: 1800057M_en

Location: Vernon Hills, IL US

Job Category: Baxter Credit Union

Date Posted: 8/23/2018 1:10:31 PM

Baxter International

Description

Got a thing for puzzles and have a knack for being "cool under pressure"?

Located in our Corporate Headquarters, The MR team consists of individuals who support and drive our motto, "We've Got Your Back". We are looking for people like you who can handle the empowerment of decision making, while staying cool in the times of stress.

Do you like being the first and only point of contact? Do you like "owning the job" from start to finish? Do you love solving problems? This is your opportunity to join a world class service team full of passionate people who love serving others. We find that former team captains, competitive merit badge collectors and volunteers do well here!

Can you think on your feet? Do you get excited about technology? Are you willing to go above and beyond? Do you consider yourself a self-starter? If you excel at figuring out puzzles and enjoy the thrill of team victory, we bet this is the right job for you!

A typical day will include going the extra mile to resolve member questions, while educating folks on easy self-driven options available in our mobile or online banking tools. Simply put, you get to help our members fulfill their financial needs.

As a part of The MR Team, we can't promise it will be easy, but we can promise you'll enjoy gaining skills and experience working on behalf of a Top 100 Credit Union! You will receive (4) weeks of initial training, gain exposure to all parts of the company, participate in engaging committees, and receive competitive compensation, including incentive programs. This is a fast-paced and dynamic environment, but don't worry, break time can be filled with time at our on-site masseuse room, fitness center, gaming area or just to refill the coffee cup.

We are hiring people who are dependable and get excited to show up when things get tough. Our team plays a vital role in supporting our membership, so people count on us. If you don't like being on time or don't want to give it your all, this isn't the job for you.

This job isn't for the faint of heart, so if you think you are 100% reliable, tough enough and passionate enough to deliver on our members expectations, apply now.

Qualifications

Required:

  • High school diploma or equivalent

  • Minimum 1 year of customer service experience

  • High energy, positive attitude, self-starting and coachable individual

  • Strong interpersonal, verbal, written and active listening skills

  • Aptitude to develop and own strong understanding of regulatory and departmental policies

  • Ability to work effectively and pay attention to detail in fast paced environment, leveraging tools to drive a first contact resolution every time.

  • Ability to adapt quickly and easily to changes in strategies, tools or tactics

  • Desire to form and make business improvement recommendations

  • Ability to building strong internal peer and team partnerships

  • Desire to meet all established performance goals consistently

  • Basic Windows PC navigation and Microsoft office knowledge

Preferred:

  • College Degree

  • Bi-lingual Spanish speaking

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Citigold Relationship Mgr Vernon Hills Illinois

Citigroup Inc.

Posted 1 week ago

VIEW JOBS 9/14/2018 12:00:00 AM 2018-12-13T00:00 About Citi Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. The Citigold Relationship Banker will attract, deepen and manage financial relationships with affluent clients. With access to sophisticated products and tools, s/he will utilize a team-based approach to provide holistic solutions to complex financial needs. The Citigold Relationship Banker will provide a differentiated customer experience that supports our Citigold value proposition. Identify, build and deepen relationships to gain incremental wallet share of the affluent segment through a superior customer experience. Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools. With the support of product specialists, intuitively recognize and understand a client's banking, credit and investment needs and goals in order to provide holistic financial solutions. Provide regular value-added engagement with clients- High touch, face-to-face meetings at client's preferred location, consistent communication, access to seminars, etc. Master referral opportunities to grow portfolio. Proactively source, acquire and expand high value customer relationship by maximizing sale and service opportunities. Refer opportunities to segment partners where appropriate (including, but not limited to Lending Consultants and CPWM advisor, Small Business Partners, Commercial Banking Relationship Manager, etc) Partner with all roles on branch team to ensure all clients have a positive in-branch experience NOTE The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position. * 7 years financial services experience * 3 years sales/service experience to high net worth clients * Demonstrated knowledge of sophisticated financial services/tools appropriate for affluent market * Series 6, 63, Life and Health licenses required - with 90 days to obtain Life & Health * Strong financial and business acumen * PC skills required, including Microsoft Office * Strategic planning skills and proven ability to develop successful sales plans * Demonstrated track record of acquiring and managing portfolio of customers to achieve/exceed challenging sales goals * Ability to build and leverage strategic working relationships both externally and internally * High impact communication skills to effectively engage affluent consumers * Superior service skills/"client first" approach resulting in strong customer loyalty * Excellent problem solving and decision making skills * Team orientation with strong collaboration skills and willingness to support all roles on branch team when needed * Demonstrated adaptability, flexibility, and willingness to work in a changing environment * Excellent attention to detail * Strong integrity and professionalism This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures. No Relocation Available Education: Bachelor's degree in business (preferred) or equivalent work experience Citigroup Inc. Vernon Hills IL

Relationship Advocate

Baxter