Assists professional staff in daily activities treating patients, as well as, performing all clerical functions.
Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one's own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela's missions, vision and values.
Essential Functions: Defined as duties specific to the job, that, if removed, would change the entire purpose of the job; to include the Essential Physical Demands and Essential Working Conditions of this position.
I. Core Essential Functions:
Regular, consistent, on-site, and timely attendance.
Prepares treatment areas and assists professional Rehab staff in efficient treatment of patients ensuring safety, respect and confidentiality.
Assists therapists by preparing the patient and treatment areas.
Monitors safety of patient and self during treatment.
Communicates effectively with therapist concerning individual patients and their treatments.
Utilizes consistent courteous telephone technique for all customer contacts.
Demonstrates calm and courteous manner in receiving and handling calls.
Demonstrates understanding of customer satisfaction and corporate
Demonstrates knowledge and appropriate use of phone system during an emergency situation.
Coordinates scheduling of patients for Rehab Departments into appropriate scheduling system.
Accurately obtains necessary patient information
Optimizes patient and doctor satisfaction, staff availability, and equipment utilization when scheduling appointments.
Minimizes delay of evaluations as availability allows when scheduling outpatient appointments as indicated by monthly statistics.
Responsible for rescheduling patients to maintain compliance with plan of care.
Reports changes in patient volume to leadership.
Interfaces with physician offices, professional staffs and patients regarding insurances, obtaining appropriate referrals and other issues related to authorization and treatment schedules to avoid delays in initiation of treatment.
Reports insurance information to including benefits and LCD to professional staffs.
Assists with looking up authorizations on Navinet system, and calling insurances directly to resolve an issue with authorization.
Corresponds with insurances via fax, delivering plans of care and patient updates.
Works with registration to insure patient authorizations are received prior to assessment.
Maintains patient information and charges.
Scans patient information into TS & Cerner with the appropriate time frame.
On occasion will enter manual charges, G codes or billing errors.
Travel to other entities or sites within the System as patient census dictates, in order to provide quality necessary care where patient need is greatest
Staff schedules require flexibility as they are dependent on patient care needs, which may include evening and weekend hours, as necessary to meet demand in their primary area or the needs across the System.
Demonstrates computer skill level to efficiently meet the needs of Rehab Department Operations.
Demonstrates skill level with Windows computer system to allow word processing documents to be completed within a timely manner.
Demonstrates skill level with Microsoft Excel that allows timely entering of statistical data that will be utilized for analysis by the professional and administrative staff.
Demonstrates skill level with Microsoft Outlook program that allows daily communication with Rehabilitation Services Manager, Lead
Demonstrates skill level with Navinet system that allows for timely monitoring of patients insurance authorization status.
Demonstrates skill level with EMR that allows for proper navigation through the system, following HIPPA guidelines.
Demonstrates knowledge and skill level with STAR & Allscripts to complete patient billing if necessary, and locate patient prescription.
Maintains adequate inventory of all Rehab supplies and forms.
Replenishes supply as needed by ordering via the Purchasing Order System for stock and non-stock items.
Inventories and organizes supplies as received by the department.
Maintains the appropriate amount of linen for departmental use, and communicates with Laundry Department on a regular basis.
Follow all safety guidelines for equipment and patient care.
Maintains care and storage of equipment, following Rehab Department and Excela Health system Policies
Assures all Rehab Department and Excela health System standards are met for cleaning all patient treatment areas, and equipment and keeps a legible records.
Maintains records for temperatures of all appropriate equipment.
Demonstrates knowledge of infection control policies.
Follows all quality initiatives as determined by department leadership.
"Ability to perform the Essential Functions listed on the Physical Conditions and ability to peform the Essential Functions on the Working Condition chart (see attached chart)."
II. Specialty Essential Functions:
IV. Marginal Functions: Defined as duties that are not essential in nature and do not take a considerable amount of time to complete (less than 10%).
Certification / Licensure / Regulation:
Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program.
Other Skills and Abilities:
These are job related enhancements that are preferred or would benefit the performance outcome of the job but are not essential or required for the job to exist.
The above job descriptive information is intended to describe the general nature and level of work being performed by individuals assigned to this job. This is not intended to be an exhaustive list of all duties and responsibilities, as an employee may be assigned other duties other than described in this document.