Regulation 60 Representative

New York Life New York , NY 10007

Posted 5 months ago

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn, our Newsroom and the Careers page of

New York Lifes Service Organization strives to provide best in class service by making every service experience a positive one. It is the hallmark of what we do and how we keep good going. We are looking for customer - focused, accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence.

The Regulation 60 Representative works to achieve the goals of their team by working both independently and with other team members by assisting with administration functions of indexing, processing of initial work items such as drum steps and case creation, and resolving problems with initial submissions in the automated workflow environment. The Representative applies product knowledge and insurance knowledge rules and regulations to work on cases and assist with problems and questions within the Regulation 60 Team.

Primary Responsibilities:

  • Assist in the execution and processing of routine administrative transactions, including the transition of faxed and mailed correspondence into the administrative system (indexing), processing initial and drum steps, and interfacing with external carriers.

  • Aid in processing of Agency Reg 60 disclosures and process queues to address shifting volumes.

  • Develop product illustrations, product calculators and policy briefs to provide customers with replacement modeling.

  • Ensure all relevant and necessary documentation is obtained pertaining to the source and accuracy of information, to assist with replacement actions.

  • Field incoming agent inquiries regarding case requirements and communicate regularly with the field and management on the status of escalated cases.


  • Bachelors degree in Finance, Economics or Business preferred

  • 2+ years of experience in financial services and/or retail customer service

  • Experience with the New York State Regulation 60 process

  • Strong oral and written communication and customer service skills.

  • Experienced with accomplishing multiple tasks and high volumes of work under strict time deadlines

  • Working knowledge of financial products a plus

  • Proficient data entry skills


Please note: This role requiresFINRA licensedand/or FINRA Associated Person pre-hire fingerprinting.


If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

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Regulation 60 Representative

New York Life