Are you looking to join and engage in a customer service orientated role in the healthcare industry?
Kettering Health Network is looking for a Registration Scheduling Specialist to join their Patient Access Department and engage in providing patients with expert guidance while navigating the registration process.
Responsibilities & Requirements
Registration Scheduling Specialist position's major duties include, but are not limited to the following:
Registering out-patient, emergency, and in-patient guests while demonstrating strong guest relations and exceptional customer service
Reviewing all scheduled outpatient visits prior to service to insure that all patients have been screened for discounts
Ensuring that payer sources and payment arrangements and options have been discussed
Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
Communicate effectively with hospital staff and patients on a regular basis
High School graduate or equivalent.
Excellent written and oral communication skills
Computer literate and very strong with Excel
Ability to work collaboratively with team members
Previous registration/medical office experience Masters in relating field
One year customer service experience
Kettering Medical Center Network