Position: Registration/Scheduling Specialist
Entity: Main Line Health
Location: Bryn Mawr Rehab Hospital, Malvern PA
Shift: Per Diem, 8 hour shifts
Bryn Mawr Rehabilitation Hospital is one of only four acute rehabilitation centers in the country to achieve Magnet status, and the only one on the East Coast. With tireless creativity, our team of experts-including physicians, nurses, physical therapists and more-develop customized inpatient and outpatient rehab treatment plans. At our beautiful Malvern, Pennsylvania, campus and outpatient locations throughout the Philadelphia region, we treat a wide range of conditions including brain injury, spinal cord injury, concussions, sports injuries and stroke. The Hospital has received Magnet designation by the American Nurses Credentialing Center (ANCC), the nation's highest award for recognizing excellence in nursing care.
Why Work at Bryn Mawr Rehabilitation Hospital?
Our physicians and employees speak highly of the work environment at Main Line Health. With a history spanning more than 40 years, the hospital has been recognized by the Philadelphia Business Journal and the Advisory Board as one of the "Best Places to Work" in the Delaware Valley. We also rank among Modern Healthcare's top 100 places in the nation to work in healthcare. Our Diversity, Respect and Inclusion Initiative celebrate our differences and our similarities. Ultimately, we want everyone to feel respected for who they are.
Per Diem Registration Scheduling Specialist-shifts are picked up as needed earliest shift is 645a-315p and latest shift is 10a-630p; PRN staff are cross trained to cover all areas of our department: call center, financial counseling and registration/admissions
The Registration and Scheduling Specialist is the initial point of contact for patients entering Main Line Health System. Acts as ambassador for customer service, service recovery and follow through ensuring at every visit MLH exceptional customer service is met. Is responsible for the data entry and the verification of all patient demographic and financial information ensuring it is correct and current for each visit. Financially clears each patient, educating them on their financial responsibility. Responsible for the scheduling of add-on appointments as appropriate to area of service Ensures all regulatory requirements are met. Meets or exceeds Patient Access Benchmarks as set by MLH leadership
Interviews patients and or patient representative verify and gather complete, accurate and current demographic and financial data.
Secures, reviews and scans insurance and identification cards.
Schedules patients for add-on appointments in multiple departments at site of service. Ensures the appointments are scheduled accurately and conveniently for the patient.
Some tasks/knowledge needed to perform the add-on appointments may be the following but not limited to;
o Demonstrate working knowledge of the various tests, preps, protocols, procedures and providers schedules to efficiently process the add-on appointment.
o Ensures all orders for treatment/testing are complete, accurate and meet regulatory requirements.
o Transcribes orders in to the Electronic Health Record ensuring they are linked correctly to the Patient Account.
o Continually monitors dashboard identifying and correcting issues including patient volume, data entry and Point of Service collections.
o Ensures third party pre-certification, insurance verification and other billing requirements are met. Reviews and accepts Real Time Eligibility data into patient encounter ensuring the accurate billing of the account.
o Maintains a working knowledge of inpatient and outpatient government and third party payer billing requirements
o Determines patient out of pocket amount, educates patient on their financial responsibility and when needed assist the patient or guarantor with financial assistance. Collects deposits/payments from patient or guarantors, issues receipts and explains patient charges. Obtains credit card approvals and accurately documents information related to payment collected.
o Contacts other resources when necessary such as physician's office and or other medical facilities to obtain the required admission/registration information.
Performs Medical Necessity checking when applicable, obtains signatures, educates patient on the Medical Necessity process of appeal and witnesses Advance Beneficiary Notice when applicable.
Obtains signatures and authorization for treatment, consent for release of medical information and assignment of benefits.
Provides documentation and informs patients of their rights and responsibilities as a patient.
Uses Smart Chart's Service Provider to verify admit order, admit type and enter in system accordingly when required.
When required reconciles census at midnight.
Protects patient/customer confidentiality.
Complies with HIPAA regulations as they apply to job.
Provides and promotes professional, efficient and congenial customer service through all communication and interaction with patients, patient's family physicians, visitors, and co-workers.
Completes departmental administrative functions as needed.
Maintains current knowledge of compliance requirements related to order entry processes.
Responds to inquiries from patients, employees and the general public regarding directions/locations, foreign language interpreters, advance directives, and services available at the facility.
Scans all required information timely.
When required transportation of patients to testing areas.
Cross train in all areas of site Patient Access, ability to perform all Patient Access functions.
Completes any required clerical work for assigned area.
Behavorial Health Specific Accountabilities
(applies to those staff working in MLH Behavorial Health sites)
Maintains a working knowledge of outpatient government and third party payer billing requirements as they relate to Behavioral Health programs and treatment plans.
Schedules extensive recurring visits for Partial Hospitalization, Intensive Outpatient, and Outpatient Therapy; both individual and group sessions.
Prepared to travel among any/all of the Behavioral Health sites for cross-coverage and support.
Education and Experience:
Knowledge of medical terminology.
Extensive knowledge of registration and pre-admissions procedures.
Ability to audit financial reports and perform revision procedures.
Excellent customer service skills.
Excellent computer skills.
Ability to prioritize and to work independently.
Knowledge of legal aspects of Access Services, including state and federal regulations regarding Patient Access, as well as living wills, advanced directives, organ donation, and other hospital responsibilities preferred.
Minimum of two years registration experience in a medical setting is preferred.
Knowledge of personal computer and relevant software applications is required.
Experience working with billing and financial data preferred.
Two years working in customer service is required.
Knowledge of medical terminology required.
Knowledge of insurance and reimbursement contracts preferred.
Main Line Health, Inc.