Registration Specialist - Direct Admit Team

Summary

• Best in Class Work Environment

• 5x Modern Healthcare Best Places to work

• America's Greatest Workplaces 2023 - Newsweek

• Best Employers for New Grads 2023- Forbes

• Greatest Workplace for Women 2023 - Newsweek

• Benefits

• Robust, fully customizable benefits package including Medical/Vision/Dental and more!

• No cost eCare visits

• Employer-provided mental health services for employees and eligible family members

• Retirement with employer match up to 5%

• Tuition discounts and reimbursement available for continuing your education

• CoxHealth Fitness Center and Child Care discounts

• Job Summary

• The Registration Specialist II is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters. Some travel from site to site, as well as extended hours may be required of a Registration Specialist II based on business needs of the department

• Job Requirements

• Education

• Required: High school diploma or equivalent

• Experience

• Preferred: At least 1-2 years prior registration experience

• Skills

• Computer and keyboarding experience

• Excellent customer service skills and ability to work with the public and co-workers

• Ability to multi-task in a fast paced environment

• Ability to work with a large number of people/calls daily and covering urgent requests

• Knowledge of need for confidentiality

• Excellent telephone skills

• Licensure/Certification/Registration

• CHAA preferred