Registration Representative

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Exemption Status:

Non-Exempt

Schedule Details:

Holidays

• Every Other Holiday, Sunday through Saturday, Weekends

• Every Other Weekend

Scheduled Hours:

7:00am-330p Week 1: Sunday, Thursday, Friday Week 2: Thursday, Friday, Saturday

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

99940 - 5490 Registration Services Univ

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

Major Responsibilities:

• Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.

• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.

• Obtains and verifies workman's compensation and automobile coverage when required

• Schedules and/or arrives Radiology, Lab, and basic ancillary service appointments.

• Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection

• Coordinates the provision of multiple services to patients.

• Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.

• Performs Surgical Day admissions

• Performs bed control, transfers, discharges and admissions tasks

• Provides patient with standard information regarding their personal preparation for scheduled procedures and services.

• Assesses patients' financial needs and directs accordingly to financial counseling and refers to appropriate person or area.

• Completes online death certificate registry.

• Hours: Includes every other weekend and holiday rotation

Week 1: Sunday, Friday

Week 2: Monday, Saturday

The duties and responsibilities stated are a general summary and not all inclusive.

Position Qualifications:

License/Certification/Education:

Required:

• High School Diploma.

Preferred:

• Associate Degree or certificate in Healthcare related field.

Experience/Skills:

Required:

• Proficient data-entry skills with attention to detail.

• Must have computer skills that include use of Windows and the ability to navigate.

• Customer service skills both verbal and written; with a variety of internal and external customers.

• Ability to work in a high volume, team-oriented environment.

• English speaking, reading, and writing skills.

Preferred:

• 1-2 years of data entry and/or customer service experience

• Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.

• Previous insurance verification experience.

• Bilingual speaking, reading, and writing skills.

• Demonstrated knowledge of medical terminology.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.