Registration Clerk - Med Access Youngsville

Lifepoint Hospitals Roxboro , NC 27573

Posted 2 months ago

Duties and Responsibilities:

The goal of this team member is to provide superior customer service to both patients and other staff members.
1.Greet patients and handle check-in/check-out process, including use of Clockwise system
2.Enter demographics and scan patient information into EMR and properly log patient into system
3.Verify patient demographic and insurance information, updating as needed
4.Collect patient payments
5.Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol
6.Maintain accurate accounting of cash drawer during shift
7.Call patients to follow up on their visit to MAUC, as needed
8.Maintain cleanliness and functionality

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Professional Skills Required

  • High school diploma or equivalent; ability to read, write, and perform basic mathematical functions

  • Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff

  • Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently

  • Organized, detail-oriented, and able to work well under pressure

  • Efficient and accurate completion of daily tasks and data entry

  • Professional appearance and manner

  • Knowledge of insurance/medical terms and policies preferred but not required

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