PERSON MEMORIAL HOSPITAL
Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
Reports to: Patient Financial Service Director
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Distributes and explains forms, documents, and educational handouts to patients or family members.
Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
Provide and complete IMM's & MSP's timely to be compliant.
Maintain Lobby and Registration wait time to less than 10 minutes.
Emergency Room wait time should be less than 30 minutes from MSE.
Verifies insurance and runs estimators for pre-registration accounts.
Assist with front lobby as need arises.
Authorization obtained to reduce denial rates.
High school diploma or equivalent is required.
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.