Registrar

REPORTING RELATIONSHIPS

Reports to: Supervisor of Patient Registration

GENERAL SUMMARY

Works under the supervision of the Patient Registration Supervisor. The Registrar's primary job function is to be responsible for greeting patients in a professional way and performing an orderly, efficient registration process, collecting out of pocket copays. Produces a self pay estiamte on self pay patients. Responsible for the safeguarding of the public relations of the hospital and confidentiality of its records by consistent professional conduct. Collects Required Medicare and Joint Commission Requirements. Reviews Medical Necessity, provides patient education related to the Registration Processes and Insurance Guidelines. Works with each Ancillary Departments of the hospital to ensure seamless excellent customer service is delivered. Answers questions and offers other information as requested to provide a patient focused service and positive impression of the organization. Performs other duties as assigned.

QUALIFICATIONS

Education:

• High School Diploma or successful completion of an equivalent High School Exam Required

Licensure:

• None

Experience:

• One to three months of related work experience is preferred

• Previous registration knowledge preferred

• Medical terminology and insurance knowledge preferred

• Knowledge of CPT/ICD10 preferred

Interpersonal Skills:

• Service oriented, interpersonal and communication skills required. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status. Interpret the appropriate information needed to identify each patient requirements related to their age specific needs and to provide the care needed as described in areas policies and procedures.

Essential Technical/Motor Skills:

• Show ability and knowledge of data entry and must be familiar with and have the ability to use relevant computer programs associated with Registration/Central Scheduling. Requires close concentration and use of the Information Systems for significant periods of time. Must be familiar with and have the ability to use relevant office equipment/systems. Knowledge of medical terminology, anatomy and physiology, and billing requirements preferred. Must be able to type 4,500 keystrokes per hour with 80% accuracy. Must be able to multi-task.

Essential Physical Requirements:

• The physical demand level is light to medium. Occasionally must lift 35 pounds or less. Stands and/or walks one to four hours. Sits for five to eight hours a day. Bending, kneeling, stooping, standing, repetitive activity, and reaching above shoulder level occasionally required. Must have the ability to use hands for repetitive grasping, fine manipulation, and pushing and pulling.

Essential Mental Requirements:

• Has a great deal of contact with the general public and the customer in conjunction with job duties. Works under close supervision only occasionally and without assistance of other personnel occasionally. Requires the ability to continuously cope with deadlines under pressure, to have attention to detail, and to be able to concentrate when using the Information Systems for significant periods of time. Occasionally must cope with irregular activity schedules. Analytical, assessing, evaluation, explaining, teaching, problem solving, reasoning, memorizing and interpreting numbers skills are necessary.

Essential Sensory Requirements:

• Good vision is needed when entering data in the Hospital's Information Systems. The ability to hear and speak clearly is continuously required when dealing with patients, physicians, and customers.

Exposure to Hazards:

• Normal office environment with little exposure to excessive noise, dust, temperature, and the like.

Other:

• Show ability and knowledge of data entry. Above average level of spelling is necessary to ensure accuracy of data collected and entered into the Hospital's Information Systems. Requires close concentration and use of the Information Systems for significant periods of time. Must be familiar with and have the ability to use all relevant office equipment, including SOMC's Information Systems. Knowledge of medical terminology, anatomy, and physiology is preferred.

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1.Greets the patient and addresses the needs of both patients and visitors.

2.Answers the telephone within three rings, immediately checks voicemail.

3.Collects/verifies accurate financial and clinical data every registration.

4.Communicates and comprehends hospital registrations, scheduling, admitting, and/or testing procedures and processes.

5.Collects customers' Out of Pocket, co-pays, and deductible expenses and payments as appropriate.

6.Performs accurate patient registrations per department standards. Achieve "A" at yearly performance evaluation.

7.Maintains various departmental records as directed by the Supervisor.

8.Assists in the training and education of employees.

9.Verifies patients pre-registration for accuracy and updates the registrations as needed.

10. Scan applicable registration documents into the Imaging System.

11. Scans a copy of the insurance cards on every registration.

12. Identifies specific needs and directs them to the appropriate agency for assistance.

13. Collects patient email address and assists with Patient Portal Facility enrollment.

14. Completes Medicare Secondary Payer Questionnaire for every Medicare Patient.

15. Demonstrates a thorough understanding of all insurances with an above average knowledge of Medicare, MSP, and billing guidelines.

16. Ensures that all general office duties are completed, such as, but not limited to, mailing, filing/scanning, paperwork process, maintaining ordering supplies.

17. Performs other duties as assigned.

Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status.

Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.