Thank you for considering a career at Mercy Health
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Performs accurate front desk workflows in the physician practice or occupational health setting, including patient registration, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service.
Performs front office operations, such as registering all patients in a timely manner who have not been pre-registered who will receive services. Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or POA) as determined by Medicare, State and Federal guidelines. Collects copays as applicable and attempts to collect any outstanding debt to facility/practice.
Performs pre-registration as needed before the patient arrives. Ensures required patient forms are current. Fills out and advises patients on how to complete forms. Schedules all patients who need a physical exam/appointment.
Demonstrates standards of excellence in care in all interactions, for both internal and external customers. This includes conducting appointment reminder confirmation calls, and triaging phone messages to appropriate departments.
Performs office administrative duties and maintains office supplies for sufficient inventory and office equipment for proper functioning. Keeps work area clean, neat, organized, professional and presentable as this is a first impression for patients. Manages various work queues in the Electronic Medical Record (EMR).
Manages the front office patient flow by collaborating with other staff and providers.
Accurately balances the cash drawer and petty cash and complete end of day finance procedures, including the daily deposit.
Prior experience in patient registration/healthcare preferred but not required
Knowledge of medical terminology and ICD-9 coding is preferred but not required
Skills & Abilities:
Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
Engage with staff and patients in a professional manner
Basic math skills
Mercy Health is an equal opportunity employer.
We'll also reward your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
An employer-matched 403(b) for those who qualify.
Paid time off
And much more
Scheduled Weekly Hours:
Days (United States of America)
Kenwood 111 Internal Medicine
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health
Youngstown, Ohio or Bon Secours
Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email firstname.lastname@example.org. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at email@example.com