Registered Poly. Tech.

New England Sinai Hospital And Rehabilitation Center Taunton , MA 02783

Posted 1 week ago

General Summary/Overview: # According to established policies and procedures, the medical Secretary is responsible for scheduling, referral management, check-out, telephone triage, and general office functions.# Depending upon location, may also be responsible for patient reception/registration.# Refer to Receptionist Job Description if applicable.# Performs in accordance with the facility's policies and procedures.# Follows the facility's standards for ethical business conduct.# Conducts self as a positive role model and team member.# Participates in facility committees, meetings, in-services, and activities.


Principal Duties and

Responsibilities:


1.##### Courteously answers the phone, screens and triages calls appropriately.# Receives messages, prescription refill requests and performs other telephone duties as required. # 2.##### Demonstrates courteous, professional, and cooperative behavior towards patients, visitors, coworkers, and providers. # 3.##### Performs duties as a team member, integrating activities with fellow employees and providers. # 4.##### Schedules appointments accurately and efficiently within established scheduling protocols. # 5.##### Coordinates mail processing for office to include:# receipt of record releases, copying of records, mailing of records / correspondence, and responding to other general office requests via mail. # 6.##### Manages physician schedules by following up on patient no-shows, sending out reminder cards, and/ or providing telephone reminders for office visit in accordance with established protocol. # 7.##### Reports the use of supplies for reordering and maintains practice so that it is always neat and clean. # 8.##### Performs other duties as assigned.



Qualifications:


High school diploma or equivalent.# At least 2 years of prior medical secretary or medical office experience.# # Skills and Abilities Required: # Experience managing a multi-line phone system, experience with computer systems and the ability to type, strong understanding of medical terminology, understanding of different insurance plans and referral procedures preferred.# Must be flexible, customer / patient focused, possess a positive attitude, strong learning aptitude and the ability to work well both independently and on a team in a fast paced environment.# Bi-lingual communication skills are a plus.


Working Conditions:


While performing the duties of this job the employee is frequently required to walk; stand; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.# The employee is occasionally required to sit.# May be exposed to various patient conditions including infectious diseases, blood, and bodily fluids. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


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Registered Poly. Tech.

New England Sinai Hospital And Rehabilitation Center