REGISTERED NURSE - TRANSFER CENTER SPECIALIST
FULL TIME EVENINGS & EVERY OTHER WEEKEND FTE 0.9
HCA East Florida Division
With more than 18,000 of your neighbors, friends and colleagues, the East Florida Division of HCA is committed to building healthy communities in South Florida and the Treasure Coast. The core of our values emanates from our continued focus on improving the health and quality of life for residents in the communities we serve.
To accomplish this we strive to identify top talent aligned with our values and dedicated to furthering our mission. With 14 hospitals to choose from, your possibilities for achievement, variety, and career growth are endless. We invite you to learn more about who we are and how you can join our dynamic team!
HCA East Florida Division is part of the nation's leading provider of healthcare services, Hospital Corporation of America. HCA has been named one of Ethisphere's World's Most Ethical Companies for eight consecutive years. Join our tradition of excellence!
We offer a generous compensation package for Full-time and Part-time including: vacation, 401k, and Medical Insurance.
Graduate of an accredited school of nursing preferred.
Current State of Florida RN License required.
Excellent Customer Service and Communication Skills required.
Knowledge of Insurance and Billing preferred.
East Florida Transfer Center RN is responsible for the coordination of patients to an appropriate HCA hospital through IP and ED transfers and Direct Admits. Working in collaboration with the Call Center Communication Specialist, acts as a resource and a facilitator for all inter facility transfers.
Utilizes computer technology to facilitate multi-faceted communications. Applies nursing knowledge derived from education and experience as foundation for transfer facilitation, communication, and documentation.
Essential Core Functions: In collaboration with the Call Center Communication Specialist, acts as a resource to facilitate inter facility transfers, maintaining communication with all parties including but not limited to attending/accepting MD and referring facility.
Communicates with physicians and outlying facilities if placement of a specific patient will be problematic. Uses problem-solving skills to determine the best course of action which will be satisfactory to the patient, the MD, and the hospital. Makes suggestions and utilizes creative thinking and acquired knowledge to assist in assessing situations and improving department decision-making and action.
Utilizes nursing education, skills, and knowledge as foundations for gathering appropriate patient clinical data to assure appropriate placement. Responsible for documenting and tracking all hospital transfers and transports. Assists in data collection, monitoring, evaluation, and analyzing of transfer problems for the purpose of developing and implementing protocols, policies and procedures.
Exhibits excellent customer relationship skills including telephone and personal contact with all of the call center's customer groups, i.e. physicians and their office staffs, callers, fellow employees, etc. Deals effectively with dissatisfied customers. Establishes and maintains a high degree of awareness and knowledge of participating HCA hospital's medical staff, services and special programs. Confidentiality is maintained in sensitive situations or when dealing with classified materials.