Registered Nurse, Telehealth Triage (Temporary)

About Us

Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives.

At Neighborhood, this is our vision: a community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

This is a Temporary position that should last approximately 3 months.

The Telehealth Registered Nurse will work to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered care and services within a dynamic team environment. This role will triage patients by evaluating and assessing their responses to determine care options.

Additionally, this role will refer patients to a provider or recommends other treatment plans. This is not a remote position.

Roles & Responsibilities

• Answers patient calls on a wide range of healthcare topics during normal clinic hours.

• Assesses patients understanding of their condition and identify potential care and/or provider gaps.

• Evaluates, assesses, and triages immediate health concerns and documents outcomes; including determining if the concern requires emergency care or an appointment to see a provider.

• Searches a database of conditions and treatments for patients.

Clinical Administration

• Provides patient advice and education on handling their situation.

• Provides ongoing training and support to Call Center Representatives (CCR) and others to assure effective and appropriate patient services through the Call Center.

Patient Education

• Serves as a clinical resource to the Call Center and across the continuum of care to influence organizational standards related to patient safety and care delivery.

• Serves as a resource for patients by providing education and guidance to support positive health outcomes.

• Initiate patient education plan according to individualized needs, including patient and family instructions.

• Educates and instructs patients regarding lab tests, results, medication functions, and expectations to gain cooperation and allay apprehension.

Requirements

Education/Experience: High school diploma/GED required; bachelor's degree preferred.

Valid CA RN License and BLS Certification required. Three years of nursing experience required; nursing telephone assessment and triage experience preferred.

Valid CA driver's license or out of state driver's license for active military personnel/spouses required. Proof of auto insurance required.

Skills: Bilingual (English/Spanish) preferred.

Excellent verbal and written communication skills, including superior composition, typing and proofreading skills. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form. Knowledgeable about and experience with assessing and solving problems on the telephone.

Ability to use Microsoft Office applications. Ability to successfully manage multiple tasks simultaneously. Excellent planning and organizational ability.

Ability to work as part of a team as well as independently. Ability to work with highly confidential information in a professional and ethical manner.

Neighborhood Healthcare offers a generous benefit plan that includes: Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $43.00 - $54.13 per hour, depending on experience.

This is a Temporary position that should last approximately 3 months.