Registered Nurse Hedis Strategy Phoenix, AZ

Unitedhealth Group Inc. Phoenix , AZ 85002

Posted 2 months ago

Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. This is the place to do your life's best work.(sm)

The Practice Performance Coordinator is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy. The person in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, proactively identify performance improvement opportunities through analysis and discussion with subject matter experts; and influence provider behavior to achieve needed results. The person will review charts (paper and electronic - EMR), look for gaps in care, perform telephonic assessments, help coordinate doctor appointments, make follow-up calls to members after appointments, and assist our members in overall wellness and prevention. Work is primarily performed at physician practices on a daily basis.

This role is a field based role and is required to meet with providers throughout Phoenix, AZ and surrounding areas.

Primary Responsibilities:

  • Functioning independently, travel across assigned territory to meet with providers to discuss Optum tools and programs focused on improving the quality of care for Medicare Advantage Members

  • Execute applicable provider incentive programs for health plan

  • Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and ACOs

  • Develop comprehensive, provider-specific plans to increase their HEDIS performance and improve their outcomes

  • Provide ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution

  • Act as lead to pull necessary internal resources together in order to provide appropriate, effective provider education, coaching and consultation

  • Training will include Stars measures (HEDIS/CAHPS/HOS/med adherence), and Optum program administration, use of plan tools, reports and systems

  • Coordinate and lead Stars-specific JOC meetings with provider groups with regular frequency to drive continual process improvement and achieve goals

  • Provide reporting to health plan leadership on progress of overall performance, HQPAFs, gap closure, and use of virtual administrative resource

  • Facilitate/lead monthly or quarterly meetings, as required by plan leader, including report and material preparation

  • Provide suggestions and feedback to Optum and health plan

  • Work collaboratively with health plan market leads to make providers aware of Plan-sponsored initiatives designed to assist and empower members in closing gaps

  • Provides care coordination/case management through physician practices for members to improve clinical quality and clinical documentation. No direct patient care

  • May conduct telephonic member needs assessments according to state and national guidelines, policies, procedures, and protocols

  • May interact with patients via telephone; Schedule appointments, Follow up calls to assess understanding of services, answer questions and ascertain that additional procedures have been completed

  • Review member charts prior to a physician appointment and create alerts/triggers to highlight Star opportunities for the practice

  • Collaborates and communicates with the member's health care and service with our interdisciplinary delivery team to coordinate the care needs for the member

  • Provides education to members regarding health care needs and available services

  • Collaboration with the Asian Initiative Team

  • Includes up to 75% local travel

Required Qualifications:

  • Current, unrestricted RN license in the State of residence

  • 3 years of healthcare industry experience

  • 3 years of experience as a Registered Nurse

  • Strong communication and presentation skills

  • Strong relationship building skills with clinical and non-clinical personnel

  • Strong problem-solving skills

  • Microsoft Office specialist with exceptional analytical and data representation expertise; Advanced Excel, Outlook, and PowerPoint skills

  • Experience retrieving data from EMRs (electronic medical records)

  • Must be able to travel to provider offices within service area, may require up to 1 hour radius for travel

  • An area designated in your home that is distraction free to utilize as a home office

  • Access to high speed internet via DSL/cable

Preferred Qualifications:

  • Strong knowledge of the Medicare market

  • Experience working for a health plan and/or within a provider office

  • Case Management experience including Certification in Case Management

  • Knowledge base of clinical standards of care, preventive health, and Stars measures

  • Experience with HEDIS Quality Measures

  • Experience with CMS Quality Measures

  • Experience in managed care

  • Experience with network and provider relations/contracting

  • Experience with navigating and analyzing reports in Microsoft Excel

  • Medicaid, Medicare, Managed Care experience

  • Prior Physician Office experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: RN, Registered Nurse, Case Manager, Nursing, HEDIS, STARS, quality measures, EMR, Managed Care, Medicare, Phoenix, AZ, Arizona


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Registered Nurse Hedis Strategy Phoenix, AZ

Unitedhealth Group Inc.