Registered Nurse (Care Coordinator)

Job Description Job Description Job Summary: The HUB Services Registered Nurse (RN) Care Coordinator serves as the single point of contact for the patient, caregivers, and physicians.

The RN Care Coordinator receives inbound calls and provides education and support to individuals regarding assigned therapeutic areas, make outbound calls to enrolled patients to explain program services available to patients who opt into the services, and to record data necessary to support patients. Additional responsibilities include reviewing and reporting all reported adverse events and product complaints by following the approved Standard Operating Procedures (SOP). The primary measures of the Sr. RN Care Coordinator performance are the delivery of results versus key operational metrics and client satisfaction.

The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. Primary Duties and Responsibilities Receives and makes calls to patients and/or caregivers and physicians regarding assigned disease states. Counsel and educate new/existing patients on the use of products, administration devices, and therapy.

Follow approved FAQs provided by the client. Supports patients through education and setting of proper expectations of treatment and potential side effects. Contact the Physician’s office regarding questions, concerns, or problems with referrals.

Document all calls to meet requirements of management, regulatory compliance, and program specific procedures. Document and report adverse effects following approved SOPs. Participates in program specific customer meetings and training sessions.

Participates in program specific orientation meetings and demonstrate clinical competency on written tests. Works on special projects as required. Regular and reliable attendance expected.

Other work-related duties as assigned by supervisor/manager. Minimum Knowledge, Abilities, and Skills Required Associate or bachelor’s degree in nursing (BSN, RN) with a valid nursing license in the home state. Willing to obtain additional licenses in states required for Call Center Nurses.

Must have a minimum of 2 years of nursing experience with at least 2 years of other clinical experience for a total of 4 years of nursing experience. Must be willing and able to work any Anovo-operating shift between the hours of 7am-7pm Monday-Friday. Must be highly motivated, people friendly, organized and detail oriented.

Must not have history evidencing any dishonesty, lack of trustworthiness, or workplace violence. Must have good computer skills; proficient with Microsoft Office, primarily Word and Excel, and able to type efficiently and accurately, effectively learn and utilize the HUB software. Willing to work the assigned shift to cover the hours of operation of the HUB Program.

Attention to detail and committed follow through in communication with patients and providers. Empathic listening skills to interact effectively with patients and providers. Effective written and oral communication skills.

Able and willing to work in fast paced environment and can multi-task. Strong customer service experience and skills. Must be able to pass pre-employment drug testing.

Able to lift 15 pounds. This description is intended to be only a general outline of major activities. It is expected that the employee performs these and any other activities which may be assigned, or which may occur in the normal course of work.

This description is not a contract or guarantee of employment. AnovoRx is an Equal Opportunity Employer. M-F, 10am - 7pm