Registered Client Service Assistant - Towne Wealth Management (Raymond James Financial Services, Inc.)

Primary Purpose:

Assists financial advisors with providing efficient, quality service to clients

Essential Responsibilities:

• Answers telephones and screens calls for financial advisors

• Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries and providing quotes

• Solicits and receives orders for the financial advisor and services less active accounts when needed

• Researches client and security information through the back office system

• Processes and follows up on client documentation for proper maintenance of accounts

• Prepares letters, forms and spreadsheets to assist with servicing existing clients and prospecting for new clients

• Creates and maintains records and files

• Maintains databases and creates reports using portfolio software programs

• Assists financial advisors with marketing efforts including seminars, etc.

• Receives and processes securities

• Trains other service associates when needed

• Supervises other support staff when needed under direction of supervisor

• Cross-trains on other operational functions and performs back-up in these areas as needed

Minimum Required Skills and Competencies:

• Must project an excellent customer service attitude

• Good interpersonal skills to deal with clients, financial advisors and other staff

• Strong written and verbal communication skills sufficient to deal with financial advisors, clients and other staff

• Professional and pleasant appearance and demeanor to work with clients

• Ability to work under pressure and meet daily deadlines

• Ability to work independently

• Good organizational skills to be able to prioritize tasks

• Good analytical skills to be able to research account information

• Mathematical abilities sufficient to process account and transaction information

• Ability to operate general office equipment (copier, fax, etc.)

• Computer skills adequate for creating/maintaining databases and the ability to learn various software packages

• Series 7 required and Series 63 if required in the state

• High School graduate or equivalent

• Regular attendance is required

Desired Skills and Competencies:

• At least 5 years securities industry or related work experience preferred