Regional Workers' Compensation Claims Manager

Division or Field Office:

Claims Division

Department of Position: Corporate Claims Department

Work from:

Home in ERIE's Footprint Salary Range:

$95,478.00 - $152,516.00 *

salary range is for this level and may vary based on actual level of role hired for

• This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.

• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.

• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.

• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.

• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.

• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Supervises, trains and oversees activities of of Workers' Compensation Claims Supervisor and Sr. Workers' Compensation Adjusters in assigned region. Identifies innovative solutions and develops processes toward continuous improvement.. Reviews and advises on litigated claims.

• Successful candidate will work from home and must live in ERIE's Footprint.

• This position serves as the Regional Manager for Northeast Region mainly Pennsylvania

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

When appropriate, sets up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions. Provides additional services as required.

Reviews claim correspondence and provides counsel on further action.

Maintains and applies a working knowledge of adjuster's files.

Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.

Reviews claims in process on a regular basis according to diary system and at other appropriate times. Takes action as necessary.

Makes recommendations and participates in developing and evaluating claims procedures.

Receives and directs processing of legal papers served upon Policyholders involving claims action. Also directs activities of outside legal counsel as required.

Participates in claim file conferencing of complex or unusual workers' compensation claims.

Participates in claim file conferencing and agent claims reviews of complex or unusual workers' compensation claims.

Responds to claim complaints and inquiries from Policyholders and claimants.

Responsible for oversight and collaboration with underwriting and sales in meeting the demands of servicing Middle Market accounts in region.

Duties and Responsibilities (cont'd if applicable)

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Collaborates (Leader)

Self-development (Leader)

Customer Focus (Leader)

Instills Trust (Leader)

Persuades (Leader)

Drives vision and purpose (Leader)

Decision Quality (Leader)

Nimble Learning (Leader)

Cultivates Innovation (Leader)

Develops Talent (Leader)

Plans and Aligns (Leader)

Values Diversity (Leader)

Ensures Accountability (Leader)

Optimizes Work Processes (Leader)

Qualifications

High school diploma or GED required. Bachelor's degree preferred.

Eight years of previous workers' compensation claims adjusting experience required. Successful completion of Associate in Claims (AIC) designation preferred. In-depth knowledge of multi-jurisdiction workers' compensation laws preferred.

Appropriate license as required by state. Valid driver's license required.

Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (<20%)

Lifting/Moving 20-50 lbs; Occasional (<20%)

Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)

Driving; Often (20-50%)

Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)

Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)

Climbing/accessing heights; Rarely

Nearest Major Market: Erie