Regional Volunteer Manager

MDA Chicago , IL 60602

Posted 2 months ago

Job Description:

Position Description:

The Regional Volunteer Manager is a dynamic and successful collaborator responsible for cultivating new and existing volunteers and developing relationships nationally, regionally, and locally with MDA staff and volunteers to further MDA's mission. The Regional Volunteer Manager will work closely with their Regional Director, Executive Directors, local Volunteer Program Coordinators (VPCs), and the National Volunteer Program team to ensure volunteer recruitment, cultivation, and revenue growth in their region. They will also work collaboratively to build intentional CRM plans to cultivate volunteers and create meaningful experiences, to perpetuate growth within MDA. The Regional Volunteer Manager will develop a corporate pipeline to increase corporate volunteerism, corporate social responsibility synergies, and volunteer grants and revenue. In addition to the Regional Director s/he reports to, this role has a dotted line to the National Volunteer Program team to ensure strategy and best practices are followed and consistency and success is maximized.


  • Establish a Volunteer Leadership Advisory Board (LAB) in 5 select markets regionally to elevate volunteer leadership, create a long-term engagement and giving opportunity for volunteer leaders and to alleviate burden on local staff.

  • Build Corporate Volunteerism Pipeline to maximize corporate giving through volunteer grants and Corporate Social Responsibility (CSR) partnerships yielding $150,000 in regional gross revenue in 2019.

  • Create volunteer engagement life-cycle that perpetuates involvement and giving within volunteer base; creating a culture of high impact volunteerism.

  • Lead by influence and relationship building with all EDs and VPCs within regional territory to increase volunteer recruitment and engagement by 65% over prior year (tracked via registrations and hours logged).

  • Ensure Volunteer training curriculum is followed and measured and materials to educate and empower both staff and volunteer leaders is widely used across region.

  • Ensure proper training and onboarding of all volunteers in advance of their assigned role or duty.

  • Collaborate with Regional and National Leadership via an annual meeting and quarterly benchmark/goal setting sessions.

  • Prospect and develop volunteer relationships with 15 new companies annually.

  • Utilize Salesforce to track all volunteer registrations and engagement in accordance with national guidelines.

  • Represent MDA throughout the community and actively engage in networking events and business development groups with emphasis on volunteerism.

  • Participate in and support annual volunteer summit once activated.

  • Perform other duties or special projects as needed.

Training Requirements:

  • Complete Volunteer Program Onboarding and Orientation including:

  • Onboarding (With National Volunteer Team).

  • Initial Strategy/Goal Setting Session with Regional Director and National Volunteer Team

  • Quartlery Benchmark Sessions with Regional Director and National Volunteer Team

  • Appointed Volunteer Program Coordinator Introductory Training/Salesforce Tutorial (Learning Center).

  • Benevity Training (for Kohl's volunteer opportunities).

  • Attend monthly Volunteer Program training calls (scheduled for the second Thursday of each month at 1pm CT).

  • Work with EDs and RDs within regional territory to complete annual benchmarks and goals for your volunteer program.

  • Attend volunteer seminars and conferences to establish knowledge of volunteer industry, trends and best practices.

  • Seek Certificate of Volunteer Administration (CVA) certification within 1 year of hire.

Job Requirements


  • Drive: Motivated to meet and exceed fundraising goals and quotas. Establish and maintain collaborative relationships with volunteers to meet business objectives.

  • Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

  • Initiative: Measure self against a standard of excellence. Undertake self-development activities and learn new skills, seek increased responsibilities and ask for and offer help when needed. Demonstrate the ability to work independently and collaboratively with a variety of personalities and leadership styles.

  • Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.

  • Communication Skills:
    Clearly and persuasively communicate, including public speaking; listen and seek clarifications; participate in meetings; write clearly and informatively.

  • Professionalism: Work well in a fast-paced environment; treat others with respect and consideration; accept responsibility for own actions. Understand business implications of decisions, align work with strategic goals, complete administrative tasks and develop strategies to achieve organizational goals.

  • Flexibility: Able to multitask in a changing work environment. Manage competing demands and unexpected events. Willing to change approach to best fit the situation.


  • Bachelor's degree (Business or Non-Profit Management preferred) and 4+ years of demonstrated experience with a track record of successfully meeting goals and surpassing expectations.

  • Must possess or have willingness to acquire the Certificate of Volunteer Administration (CVA).

  • Ability to work independently and have high personal expectations of work product.

  • Ability to travel throughout region as well as work evenings/weekends as necessary. Use of personal vehicle in the course of employment is needed to travel throughout the region. Significant local travel is required for this position; including visiting local business, sponsors, health care facilities, and events in public places. Valid drivers license required.

  • Ability to manage budgets closely, both in income and expense.

  • Excellent verbal and written communication skills, ability to communicate with executive management.

  • Strong organizational skills, concise documentation skills, and ability to meet tight deadlines.

  • A proactive, high energy attitude geared towards achieving continuous improvement.

  • Salesforce experience preferred and ability to use existing technology to achieve desired results.

  • Must be able to travel.

MDA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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