Regional Vice President, Provider Relations - Central Region

Unitedhealth Group Inc. Minneapolis , MN 55415

Posted 4 months ago

As a Provider Relations Regional Vice President, you represent the voice of our Providers to the rest of organization. You are accountable for the full range of Behavioral Health provider relations and service interactions. These include managing the ongoing contract relationship and service delivery, working on end-to-end provider claim issues, promoting use of physician portal and soliciting future service enhancements, and training & development of external provider education programs. You'll design and implement programs to build and nurture positive relationships between and meet the strategic objectives of the health plan, providers (physician, hospital, ancillary, etc.) and practice managers.

If you are located in Central Region (MN, MO, IL ), you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Represents the voice of our providers to the rest of the organization and is measured on Provider NPS

  • Acts as outward-facing, dedicated resource for assigned Providers, clients, state and market organizations

  • Acts as SME on complex contract requirements for our strategic relationships

  • Builds relationships with key providers, clients, and Health Plan leaders and serves as primary point of contact for overall Behavioral Health provider relations and service interactions

  • Develops functional, market level, and / or regional strategy and plans to support complex Health Plan programs based on client, state, and market requirements across all lines of business (Medicaid, Commercial, Payer, Medicare)

  • In cases where key providers are shared across UHC Medical and Behavioral Health networks, collaborates with UHN provider relations team to deliver an integrated provider experience

  • Oversees inquiry and complex issue resolution based on a comprehensive understanding of contractual agreement spanning all entities/service locations for the respective national system and / or strategic providers across all lines of business. May serve as a centralized intake point for provider inquiries and claim issues

  • Develops strategic partnerships that enable best practice sharing as well as collaboration on innovation

  • Anticipates provider needs and proactively develops solutions to meet them.

  • Navigates and influences multiple cross-functional teams in a complex, matrix work environment

  • Identifies and resolves technical, operational and organizational problems outside own team. Provides explanations and information to others on the most complex issues

  • Provides leadership to and is accountable for the performance and results through multiple layers of management and senior level professional staff

Required Qualifications:

  • Bachelors Degree

  • 10 years of Network Management or similar experience

  • Demonstrated ability to achieve goals in a matrix environment

  • Demonstrated ability to work collaboratively and influence others

  • Effectively communicate at all levels of the organization

  • Proficiency with MS Office applications

  • Ability to travel in local market

Preferred Qualifications:

  • Advanced Degree

  • Behavioral Health Network Management experience

  • Network Contracting experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Behavioral Health, Network Management, Provider Relations, Vice President, Network Contracting

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Regional Executive Chef Higher Education West Region

Aramark Corporation

Posted 3 days ago

VIEW JOBS 8/19/2019 12:00:00 AM 2019-11-17T00:00 Overview About AramarkAramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at or connect with us on Facebook and Twitter. Description DESCRIPTION: The Regional Executive Chef (REC) for Higher Education West Region will assume the senior culinary leadership position to the West Region and will lead as a strategic partner to the regional team, in implementing and executing programs that are aligned with Higher Education, GOE and regional business initiatives. This position reports directly to the Regional Vice President. In addition to the regional responsibilities, the REC West will be responsible for developing and driving one centrally led initiative across the Higher Education portfolio. Examples may include standardized menus, productivity initiatives around food and labor or innovation development within F&B. As a Regional Executive Chef, you will train and manage kitchen personnel and supervise/coordinate all related culinary activities for multiple locations/accounts . * Estimate food consumption and requisition or purchase food * Select and develop recipes as well as standardize production recipes to ensure consistent quality * Establish presentation technique and quality standards * Plan and price menus * Ensure proper equipment operation/maintenance, and ensure proper safety and sanitation in kitchen * You may cook selected items * You may oversee special catering events and may also offer culinary instruction and/or demonstrate culinary techniques * Directly leads/supports local culinary leaders with additional support for hiring, discipline, performance reviews Additional Responsibilities: Growing the Top Line * Work with Regional Vice President, DMs, and GMs to establish region development goals, brand roll out targets and design implementation plan utilizing internal/external resources to accomplish stated goals and objectives. * Develop and or enhance LOB/national and regional concepts in partnership with senior leadership and operational team including Regional Vice President Central, VP Operational Excellence, DM, GM etc. * Assist the Business Development team in the development of sales proposals and presentations. * Assist in strategic planning to retain at risk accounts. * Consult with I&A, ARAMARK Innovation Center (AIC) when applicable in the creation and development of on trend food concepts. * Partnership with I&A team, AIC, Regional Vice President Central, VP Operational Excellence, DM, GM organize and implement concepts throughout LOB operations. * Assist operational team as needed in organizing an operational plan for special or high profile events support menu development, culinary instruction and/or demonstrate culinary techniques. Capturing Productivity for Growth Primary liaison between Higher Education business unit and our culinary teams focused on driving key initiatives in cost and productivity, compliance and standards within the following areas: * Food management process: master the menu, perfect purchasing, power up production and wipe out waste * Labor management process: smart scheduling, handle on headcount, wages that work and tackle turnover * Support all food and labor (with respect to culinary areas) related standardization and compliance initiatives from the GOE * Ensures proper workplace safety, food safety; HACCP and sanitation programs are in place and are regularly monitored across LOB. * Drive the culinary implementation, training, monitoring/measuring and progress communication of the Higher Education Executional Excellence platform(s). * Drive the execution, management and communication of specified product and authorized vendor compliance. * Collaborate with the field and other business units to ensure best practices are identified and implemented. * Partner with Chefs and GM's to develop, review and approve concession and premium Food and Beverage menus based on menu schedule cycle Leading Our People * Responsible for culinary and talent development Executive and District Executive Chef levels. * Supports the hiring process and development of the Executive and District Chefs. * Partner with the Executive and District Chefs performance management process, performance objectives and the quarterly talent review development and assessment for the chef's respective teams. * Assume oversight for the development and execution of targeted culinary programs, events, reward and recognition programs. * Support culinary skills training programs. * Support culinary team and bench strength development initiative. Delivering Financial Commitments * Drive growth and productivity initiatives as they align to Higher Education and West Region financial commitments. Qualifications * Ideal candidates will possess a Bachelor's degree or related culinary degree (preferably a CEC) with 10+ years of industry & culinary management experience. * Higher Education experience preferred. * The ability to manage in a diverse environment with focus on client and customer services is essential to success in this role. * Previous experience with control food & labor cost, demonstration cooking, menu development and pricing and development of culinary team preferred. * P&L accountability and/or contract-managed service experience is required. Position Attributes: Culinary Skills * Possess the culinary technical skills indicative of a senior leader of a multi-million dollar F&B leader. * Possess strong analytical and quantitative skills as it relates to managing food and labor to financial commitments. * Possess strong accounting fundamentals and controls. * Possess proven track record in managing down food and labor cost while exceeding quality and presentation objectives. * Demonstrate the ability to create profitable menus grounded in insights and analytics. Operational skills * Demonstrate the ability to comprehend and understand the different aspects and layers of our business which would include high volume concessions, restaurants, premium services, catering, suites, sales and convention center catering. * Demonstrate the ability to think through and strip apart the different layers of food and labor productivity within the dynamic layers of the S&E business. * Demonstrate the ability to understand the dynamics of multi-unit and multi-business operations. Leadership skills * Demonstrate a strong aptitude for leadership, communication skills, personnel development and training. * Exhibit an aptitude and track record of being able to influence others without formal authority. * Have an understanding of corporate hierarchy and corporate support divisions and working in matrix environment. Other * Be willing to travel up to 60%-75% of the time. * Project a high level of maturity and leadership skills. * Manage projects to meet objective, budget and timeline goals. Aramark Corporation Minneapolis MN

Regional Vice President, Provider Relations - Central Region

Unitedhealth Group Inc.