Responsible for training and managing various short and long term operational/strategic initiatives by providing on-site technical assistance, implementation support, training, and supplemental training of business processes. Keeps current with operational information and models and provides strategic insight for operational processes. Coordinates and implements effective training strategies for variable education and experience levels. Consults on the integration of WellMed's Clinical Application tools and translates needs into functional specifications. Functions as a key member of the Clinical Applications Process Support Team (CAPS) as the functional liaison between the business and the application development teams.
Supports and trains the implementation of e-Clinical Works EMR and PPMS, Meaningful Use, Patient Centered Medical Home and other operational business strategies.
Engages with physicians, clinical staff and clinic leadership to enable workflow adoption, reporting and achievement of successful EMR/PPMS, Meaningful Use, and Patient Centered Medical Home implementation.
Acts as a consultative resource for physicians, staff and clinic leadership for projects and facilitation of change.
Monitors compliance of EMR utilization, Meaningful Use, and Patient Centered Medical Home for each clinic and takes corrective actions as needed and as appropriate.
Systems set up and basic troubleshooting of technical components
Coordinates and collaborates with Performance Improvement Department, Training Department, Clinic Leadership Team and other groups charged with EMR and Meaningful Use operational design.
Manages projects as assigned with attention to detail, expected outcomes, and timelines.
Attends educational offerings to keep abreast of change and assists in the growth and development of associates by sharing knowledge with others.
Monitors compliance with new initiatives for continual process improvement.
Collaborates with the Managers of Clinical Care Operations and Providers to evaluate the success of process improvement efforts and communicates findings to leadership.
Drives change and EMR adoption success throughout clinics in the region.
Fosters open communication with administrators and physician business partners by acting as a liaison and resource in the implementation of strategic changes to corporate policies and projects to ensure smooth transition of operations.
Leads or assists in the development of IT communication and business training materials, processes, and procedures related to reporting packages and reporting systems.
Conducts training sessions and serves as an IT subject matter resource for medical directors, providers, clinical staff, and support staff.
Uses strong critical thinking skills along with managed care, or physician office business knowledge to have insight and understanding of business concepts, tools and processes that are needed for making sound decisions in the contact of the company's business.
Participates in departmental meetings and interdisciplinary team meetings as required.
Performs all other related duties as assigned.
The pace is fast and you'll need to be comfortable managing multiple priorities. You may be required to work in multiple locations, so scheduling flexibility is essential. You must also be able to respond calmly and effectively in emergency situations.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High school diploma or equivalent.
Current Registered or Vocational Nurse License in applicable state.
4+ years of healthcare experience to include experience in a managed care setting, or physician practice setting.
Actively used or supported an electronic medical record application in a clinical setting
Must have prior training experience
Must possess strong leadership skills
Must be able to work autonomously with enthusiasm and vigor
Ability to establish and maintain effective working relationships with employees, managers, healthcare professionals, physicians and other members of senior administration and the general public.
Must possess strong critical thinking and strategic insight, written and verbal interpersonal communication skills with ability to interact with professional and non-professional staff regarding operational issues.
If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.
Undergraduate degree in related field (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a Bachelor's degree) HEDIS/STAR experience.
Informatics or data analytics experience.
Experience with major systems implementation experience
Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Business Systems Analyst, San Antonio, TX, Texas