The Commercial Deposit and Cash Management Regional Support Specialist will focus on the total deposit relationship management of Commercial customers for a dedicated region.
Provide direct customer support responding to general and technical inquiries via phone or email related to cash management services/systems and commercial deposit account inquiries.
Provide training for all cash management services, including but not limited to; ACH processing, business internet banking, sweep accounts, positive pay, monthly and annual CDs, and Remote Deposit Capture.
Complete system setup and maintenance for existing and new cash management products and services.
Prepare customer documents required to establish or maintain cash management services and commercial deposit accounts.
Assist Retail associates with cash management services referrals.
Assist business customers who have experienced fraud on their account.
Open new accounts as needed by Commercial or Cash Management Executives.
Provide specialized line of business support.
Other special projects as directed.
Education and Training
College degree preferably in business, accounting or finance or High School diploma and 2 years related work experience.
Previous banking or finance and customer service experience preferred.
Prior experience in roles identifying customer needs to expand relationships while offering outstanding service.
Requires strong background working with a variety of PC operating systems andanti-virus software.
Requires knowledge of Microsoft Office, Excel, Access, and Adobe Acrobat.
Strong oral and written communication skills
Advanced knowledge of line of business policies, procedures and products
Operational workflows and secure file transmissions
Multi-task and work independently
Solve problems independently while applying logic and discretion
Adapt to change and respond to all requests in a professional manner
Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
Analyze and solve problems for which there are not always precedents
Maintain visual attention and mental concentration for extended periods of time
Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment
EOE of Minorities/Females/Vets/Disability
First Busey Corporation