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Regional Support Specialist

Expired Job

First Busey Corporation Champaign , IL 61822

Posted 5 months ago

The Commercial Deposit and Cash Management Regional Support Specialist will focus on the total deposit relationship management of Commercial customers for a dedicated region.

Schedule

  • Monday - Friday 8:00am-5:00pm

Duties/Responsibilities

  • Provide direct customer support responding to general and technical inquiries via phone or email related to cash management services/systems and commercial deposit account inquiries.

  • Provide training for all cash management services, including but not limited to; ACH processing, business internet banking, sweep accounts, positive pay, monthly and annual CDs, and Remote Deposit Capture.

  • Complete system setup and maintenance for existing and new cash management products and services.

  • Prepare customer documents required to establish or maintain cash management services and commercial deposit accounts.

  • Assist Retail associates with cash management services referrals.

  • Assist business customers who have experienced fraud on their account.

  • Open new accounts as needed by Commercial or Cash Management Executives.

  • Provide specialized line of business support.

  • Other special projects as directed.

Education and Training

  • College degree preferably in business, accounting or finance or High School diploma and 2 years related work experience.

  • Previous banking or finance and customer service experience preferred.

  • Prior experience in roles identifying customer needs to expand relationships while offering outstanding service.

  • Requires strong background working with a variety of PC operating systems andanti-virus software.

  • Requires knowledge of Microsoft Office, Excel, Access, and Adobe Acrobat.

Qualifications

Knowledge of:

  • Strong oral and written communication skills

  • Advanced knowledge of line of business policies, procedures and products

  • Operational workflows and secure file transmissions

Ability to:

  • Multi-task and work independently

  • Solve problems independently while applying logic and discretion

  • Adapt to change and respond to all requests in a professional manner

  • Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks

  • Analyze and solve problems for which there are not always precedents

  • Maintain visual attention and mental concentration for extended periods of time

  • Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment

EOE of Minorities/Females/Vets/Disability


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Commercial Deposit & Cash Management Support Specialist

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VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Schedule * Monday - Friday 8:00am-5:00pm Duties/Responsibilities * Provide direct customer support responding to general and technical inquiries via phone or email related to cash management services/systems and commercial deposit account inquiries. * Provide training for all cash management services, including but not limited to; ACH processing, business internet banking, sweep accounts, positive pay, monthly and annual CDs, and Remote Deposit Capture. * Complete system setup and maintenance for existing and new cash management products and services. * Prepare customer documents required to establish or maintain cash management services and commercial deposit accounts. * Assist Retail associates with cash management services referrals. * Assist business customers who have experienced fraud on their account. * Open new accounts as needed by Commercial or Cash Management Executives. * Provide specialized line of business support. * Other special projects as directed. Education and Training * College degree preferably in business, accounting or finance or High School diploma and 2 years related work experience. * Previous banking or finance and customer service experience preferred. * Prior experience in roles identifying customer needs to expand relationships. * Requires strong background working with a variety of PC operating systems and anti-virus software. * Requires knowledge of Microsoft Office, Excel, Access, and Adobe Acrobat. Qualifications Knowledge of: * Strong oral and written communication skills * Advanced knowledge of line of business policies, procedures and products * Operational workflows and secure file transmissions Ability to: * Multi-task and work independently * Solve problems independently while applying logic and discretion * Adapt to change and respond to all requests in a professional manner * Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks * Analyze and solve problems for which there are not always precedents * Maintain visual attention and mental concentration for extended periods of time * Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment EOE of Minorities/Females/Vets/Disability First Busey Corporation Champaign IL

Regional Support Specialist

Expired Job

First Busey Corporation