Regional Student Support Representative, Onsite

Strayer Education, Inc. Knoxville , TN 37902

Posted 6 days ago

Under limited supervision the Regional Support Representative is responsible for Onsite Campus student enrollment and continuation, including the effective implementation of new student recruitment, registration, retention and other relevant student service processes at select V Campus locations. In addition, the Onsite Program Manager will function as a primary point of contact for client interaction with VZW Management Staff.
40 hour per week. Typically 3 days per week from 9am to 6pm and 2 days per week from 10am to 7pm, plus rotating Saturdays 9am to 1pm (occasionally until 3pm)

  • Develop, manage and ensure a strong working relationship with Onsite Deans and Senior Onsite Program Managers. Function as the single point of contact responsible for information flow

  • Ensure the admissions process is operating.

  • Work on the admissions and registration process for all signed onsite programs. Including assisting prospective students in completing their applications, providing them with class schedules and supporting our new population with all administrative and operation functions required.

  • Partner with other departments as necessary to finalize enrollment process, including the Business Office, Academics, and the University Registrar's Office.

  • Foster an environment of cooperation and teamwork among field staff and all support departments.

  • Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment.

  • Additional responsibilities as assigned by Associate Regional Directors and the Regional VP of Operations


  • Bachelor's degree in communications, business or related field required. Master's degree preferred

Work Experience:

  • Demonstrated admissions or sales experience including the ability to work in a fast-paced, service-driven environment is highly preferred.

  • 2-5 years proven customer service or admission experience required

  • Demonstrated admissions or sales experience including the ability to work in a fast-paced, service-driven environment is highly preferred.

  • 2-5 years proven customer service or admission experience required


  • Must be able to make strategic business decisions.

  • Must possess strong leadership, coaching, and interpersonal skills as well as the ability to think independently and take initiative to proactively solve problems.

  • Must be detail-oriented and have a focus on achieving optimum levels of service, while maintaining high ethical standards and attention to compliance with University policies and regulations.

  • Must possess the initiative and determination necessary to provide valuable and timely services to prospective and newly enrolling students.

  • Must be proficient in Microsoft Office to include Word, Excel, Outlook and previous experience with a CRM is preferred.

  • Must maintain a professional appearance and adhere to Strayer University's dress code standards at all times.

  • Exceptional phone, email, written and oral communication, customer service and organizational skills

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Representative

Kelly Services, Inc.

Posted 5 days ago

VIEW JOBS 12/13/2018 12:00:00 AM 2019-03-13T00:00 Job Description Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices. Perks of joining KellyConnect: Paid training at $12-$14/hr After 90 days Advisors are eligible for a one-time $500 tenure bonus and $250 performance bonus Advisor earning potential of $15-$17/hr Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training Duties and Tasks/Essential Functions: Interact with customers in response to inquiries, concerns, and requests about products and services Gather customer/product information and determine the issue by analyzing the symptoms Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more Research using available resources, including article database systems Complete required training to stay current with system information, changes, and updates Participate in frequent 1:1/classroom video coaching sessions with leadership Exemplary attendance and punctuality Requirements Qualifications: Proper phone etiquette, including using client verbiage and positive positioning Ability to speak and type clearly and accurately, using proper grammar Ability to multitask between customer calls and logging of case notes Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organization Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance Experience with mobile devices (mp3 players, tablets, smartphones) Ability to adjust to constantly-changing technology, processes, and team structures Openness to constructive coaching and ability to implement performance objectives Ability to empathize with customers Willingness to work evenings, weekends, and holidays High School Diploma required Candidates must be 18 years or older Minimum 6 months call center experience required Must provide phone and internet services and quiet work environment, as the position is virtual #KellyConnect Kelly Services, Inc. Knoxville TN

Regional Student Support Representative, Onsite

Strayer Education, Inc.