Regional Student Support Representative, Onsite

Strayer Education, Inc. Knoxville , TN 37902

Posted 6 days ago

Under limited supervision the Regional Support Representative is responsible for Onsite Campus student enrollment and continuation, including the effective implementation of new student recruitment, registration, retention and other relevant student service processes at select V Campus locations. In addition, the Onsite Program Manager will function as a primary point of contact for client interaction with VZW Management Staff.
40 hour per week. Typically 3 days per week from 9am to 6pm and 2 days per week from 10am to 7pm, plus rotating Saturdays 9am to 1pm (occasionally until 3pm)

  • Develop, manage and ensure a strong working relationship with Onsite Deans and Senior Onsite Program Managers. Function as the single point of contact responsible for information flow

  • Ensure the admissions process is operating.

  • Work on the admissions and registration process for all signed onsite programs. Including assisting prospective students in completing their applications, providing them with class schedules and supporting our new population with all administrative and operation functions required.

  • Partner with other departments as necessary to finalize enrollment process, including the Business Office, Academics, and the University Registrar's Office.

  • Foster an environment of cooperation and teamwork among field staff and all support departments.

  • Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment.

  • Additional responsibilities as assigned by Associate Regional Directors and the Regional VP of Operations

Education:

  • Bachelor's degree in communications, business or related field required. Master's degree preferred

Work Experience:

  • Demonstrated admissions or sales experience including the ability to work in a fast-paced, service-driven environment is highly preferred.

  • 2-5 years proven customer service or admission experience required

  • Demonstrated admissions or sales experience including the ability to work in a fast-paced, service-driven environment is highly preferred.

  • 2-5 years proven customer service or admission experience required

Skills:

  • Must be able to make strategic business decisions.

  • Must possess strong leadership, coaching, and interpersonal skills as well as the ability to think independently and take initiative to proactively solve problems.

  • Must be detail-oriented and have a focus on achieving optimum levels of service, while maintaining high ethical standards and attention to compliance with University policies and regulations.

  • Must possess the initiative and determination necessary to provide valuable and timely services to prospective and newly enrolling students.

  • Must be proficient in Microsoft Office to include Word, Excel, Outlook and previous experience with a CRM is preferred.

  • Must maintain a professional appearance and adhere to Strayer University's dress code standards at all times.

  • Exceptional phone, email, written and oral communication, customer service and organizational skills

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strayer.edu.


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Regional Student Support Representative, Onsite

Strayer Education, Inc.