Regional Service Technician Manager

Overview

Imperial Dade, a leading North American distributor, has a Regional Service Technician Manager role available in Nashville, TN! Join a strong and continuously evolving group, helping to continue to grow our business. If you're eager for your next opportunity, Imperial Dade is a great place to take that next step.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 90,000 customers through our footprint of 125+ branches.

All correspondence will come directly from Imperial Dade and not a personal email address.

Responsibilities

You will:

• Schedule and dispatch a team of Service Technicians to perform preventative maintenance, on-site repairs, or in-house repairs.

• Quote estimates on Parts & Repairs and notify customer when requested. Upon completion of repair, complete repair work order for return to customer.

• Assist in the initial set up and tracking of service contracts; maintain service contracts from creation to completion.

• Receive and process incoming equipment or requests for pick-up of equipment via Descartes/A+ platforms.

• Resolve all customer (internal & external) issues regarding repairs.

• Take phone orders for and purchase parts, accessories, equipment, special orders, and shop supplies.

• Keep inventory on all serialized and serviced equipment (purchased and/or sold).

• Maintain a high level of customer communication is kept during the full repair/maintenance life cycle.

• Process & schedule equipment demo and rental transactions.

• Ensure work orders are created and reflected on service scheduling board for all scheduled requests.

• Convert internal WO into final Customer order for billing.

• Coordinate with sales, ASD, warehousing and purchasing departments to ensure customer satisfaction.

• Monitor field work orders to ensure they are completed and submitted correctly daily

• Coordinate a team of 10 technicians across all the entirety of APT service area.

• Support field technicians as needed (POC information, part sourcing, etc.)

• Follow safety and housekeeping procedures.

• Be responsible for maintaining a safe, neat, organized, and functional repair area.

Qualifications

You have:

• 3-5 years of related supervisory experience.

• Strong organizational skills

• Flexible enough to walk, twist, bend, stoop, pull, grip and lift merchandise.

• Excellent verbal and written communication skills with strong interpersonal skills through email and phone.

• Ability to multi-task with a high level of accuracy and attention to detail.

• Ability to learn and operate ERP system (A+ System knowledge preferred).

• A valid Driver License.

• High school diploma or equivalent required. (College degree preferred)

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.