Regional Service Technician I

Pomeroy is seeking a skilled part time Field Service technician to support our retail clients. This requires traveling to retail sites to provide various types of IT support such as POS, Low Voltage, Hardware/Software, Printer, A/V support, etc. Will consider candidates with limited availability but the more flexible the better! MUST HAVE RELIABLE TRANSPORTATION AND CLEAN DRIVING RECORD.

Schedule:

• Part time, 30 hours per week MAX

• Hours are based on volume of service calls

• We provide retail-oriented technology services 24/7/365 so willingness to work days/evenings/weekends/holidays is a plus

• Will consider candidates with limited availability.

Requirements:

• 1+ year of IT support which can include Service Desk, Low voltage, POS Support, Break/Fix, experience.

• Hardware/Software/Basic Network troubleshooting experience

• Able to pass various certification tests (Weights & Measures, etc.)

• Ticket Tracking experience

• Excellent customer service skills to properly interface with end-user customers.

• Strong verbal and written communication skills.

• High School Diploma or equivalent

• Must be safety oriented and possess a clean Motor Vehicle record along with reliable transportation. Must have valid license, registration, and auto insurance.

Other Qualifications:

• Prior low voltage experience with voice/data cabling experience is a plus.

• Certifications such as A+, Net+, Server+, or similar are a plus

• Strong documentation skills for ticket tracking

• Strong sense of urgency in managing and meeting our Service Level Agreements (SLA).

• Ability to work in adverse repair/installation environments and diffuse stressful situations.

Physical Demands:

• Able to lift and carry up to 50 pounds when needed.

• Able to sit for extensive periods of time while driving.

• Able climb a ladder up to 15' high when needed.

• Able to operate and work from an aerial work platform when needed.

Responsibilities

• Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.

• Keep accurate records for mileage re-imbursement and keep vehicle properly maintained which includes cleanliness and regular maintenance intervals.

• Troubleshoot and break/fix to maintain IT hardware/software support for our customers in a retail/office/warehouse type environment.

• Follow company guidelines and procedures for maintaining assigned IT inventory.

• IT Asset management such as shipping out defective parts in a timely manner, return of good parts no longer needed, keeping accurate records of inventory movement etc.

• Front line end user support

• Utilize a web-based ticketing system to run service calls within their assigned zones.

• Ensure tickets are maintained and updated daily

• Part time, 30 hours per week MAX

• Hours are based on volume of service calls

• We provide retail-oriented technology services 24/7/365 so willingness to work days/evenings/weekends/holidays is a plus

• Will consider candidates with limited availability.

Requirements:

• 1+ year of IT support which can include Service Desk, Low voltage, POS Support, Break/Fix, experience.

• Hardware/Software/Basic Network troubleshooting experience

• Able to pass various certification tests (Weights & Measures, etc.)

• Ticket Tracking experience

• Excellent customer service skills to properly interface with end-user customers.

• Strong verbal and written communication skills.

• High School Diploma or equivalent

• Must be safety oriented and possess a clean Motor Vehicle record along with reliable transportation. Must have valid license, registration, and auto insurance.

Other Qualifications:

• Prior low voltage experience with voice/data cabling experience is a plus.

• Certifications such as A+, Net+, Server+, or similar are a plus

• Strong documentation skills for ticket tracking

• Strong sense of urgency in managing and meeting our Service Level Agreements (SLA).

• Ability to work in adverse repair/installation environments and diffuse stressful situations.

Physical Demands:

• Able to lift and carry up to 50 pounds when needed.

• Able to sit for extensive periods of time while driving.

• Able climb a ladder up to 15' high when needed.

• Able to operate and work from an aerial work platform when needed.

Responsibilities

• Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.

• Keep accurate records for mileage re-imbursement and keep vehicle properly maintained which includes cleanliness and regular maintenance intervals.

• Troubleshoot and break/fix to maintain IT hardware/software support for our customers in a retail/office/warehouse type environment.

• Follow company guidelines and procedures for maintaining assigned IT inventory.

• IT Asset management such as shipping out defective parts in a timely manner, return of good parts no longer needed, keeping accurate records of inventory movement etc.

• Front line end user support

• Utilize a web-based ticketing system to run service calls within their assigned zones.

• Ensure tickets are maintained and updated daily