Regional Service Tech

Federal Signal has an immediate opening for a Regional Service Technician based in New York/New Jersey area. This position is responsible for completing product installations, troubleshooting customer field issues, providing technical support and conducting product training presentations.

Essential Job Duties & Responsibilities:

• Provides full line technical support to our customers, distributors, service centers, sales force, and customer support representatives.

• Performs product repairs, installations and root-cause analysis on the full line of assigned products.

• Provides product parts identification to our customers, distributors, service centers, sales force, and customer support representatives.

• Participates in 1st time build vehicle installations and provides evaluations to management.

• Creates Return Merchandise Authorizations (RMA's); places parts orders for customers; and interfaces with applicable systems to create cases and/ or document customer issues.

• Writes knowledge base articles within the Service Cloud system.

• Provides technical support for all products including installation procedures and makes recommendations in order to insure products will operate correctly.

• Works with Engineering, Marketing, Quality, Production and other departments in the development of new products and resolution of product failures.

• Resolves product related problems in the field by communicating to customers via direct or indirect methods in order to maintain customer satisfaction.

• Conducts training seminars for all products to our customers, distributors, service centers, sales force, and customer support representatives.

Position Requirements:

• Associate degree in Electronics Technology or other relevant course of study or equivalent work experience.

• Five (5) years' experience in a service-related field.

• Good knowledge of assigned products and solutions, their associated technologies as well as their applications.

• Proven ability to make sound decisions and recommendations.

• Resourceful, confident and capable of solving problems.

• Effective communicator - in person, writing and through various other media, to technical and non-technical audiences.

• Solid team orientation, possessing integrity, strong work ethic and partnering and collaboration skills.

• Capable and comfortable taking direction and input from multiple sources.

• Good organizational skills with the ability to manage multiple projects and responsibilities simultaneously.

• Good attention to detail.

• Willingness to travel 100%, often involving overnight stays.

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

Company Description

Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our planet. Founded in 1901, Federal Signal is a leading global designer, manufacturer and supplier of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems.

Federal Signal in University Park is a leading manufacturer and supplier of comprehensive systems and products used to protect people and property. Our products and integrated solutions include systems for campus and community alerting, emergency vehicles, first responder interoperable communications, industrial communications, and command and municipal networked security. Specific products include: lightbars and sirens, public warning sirens and public safety software. We manufacture our safety and security systems in the United States, Europe and South Africa.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, call Human Resources at 630-954-2000. All other applications must be submitted online.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)