Regional Service Manager - West

ENGEL embodies a spirit of innovation built on decades of experience With a dynamic workplace ENGEL is the injection molding industry leader in technological advancements ensuring sustainable global growth The ENGEL company history is a success story that we keep on writing everyday together with our employees Do you have what it takes to spur game changing innovation generate creative solutions and add world class value to our customers Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America ENGEL Machinery North America has a job opportunity for a Regional Service Manager in our Customer Service Department CSD This job is based at the ENGEL Offices located in Corona CA ENGEL provides excellent benefits including health dental and vision insurance all upon first day of hire no waiting period and very robust coverage at an affordable price 401k with match 3 weeks PTO personal time off employer paid life insurance long and short term disability and an employee centric environment Job Summary Manages and directs the daily operation of the assigned Region within ENGELs service department including in house service advisers service assistants and outside field service technicians Serves as the liaison between customers and internal ENGEL employees including field service technicians service advisers sales accounting engineering and spare parts associates Provides technical support to service advisers field technicians and engineers in all aspects of injection molding machines andor robots This is a key position within the organization to provide top tier service to our customers both internally and externally Must have experience in leadership effective management and a proven track record of developing and growing a team both onsite and remotely Essential Duties & Responsibilities Oversees the day to day operations of the assigned region within the Service Department Lead manage and develop a team of 15 employees 4 onsite administrativecoordinators field service technicians to provide top tier support for customers in need of technical support related to our productsCollaborate with other Regions and Regional Service Managers to ensure complete service for customers across North AmericaCoordinates requirements of the customer base by supervising requests for startups emergency breakdowns retrofits and technical service and supportAssists Engel employees with questions or issues related to spare parts engineering technical sales service retrofits and accountingAs needed directs questions outside of resources at Engel York to proper channels at Engel AustriaHandles requests that enter the service organization Manages email service requests received from individuals as well as those submitted to a group email box Also monitors voicemail requestsDetermines priority level of response to those requests and delegates appropriatelySupervisory Responsibilities & Leadership This position is responsible for the direct and complete oversight planning and management of hiring firing creating and carrying out performance reviews performance improvement etcQualifications Bachelors or Associates Degree in engineering or equivalent work and industry experienceMinimum of 10 years experience in the Injection Molding Industry including the injection molding life cycle of mold setup maintenance processing and qualityStrong computer skills in Microsoft SuiteSAP experience preferred but not required WHY ENGEL The ENGEL group has been thriving for decades This is because as a family run company we rely on long standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing We see ourselves as a driving innovative force that has continually set new standards in a dynamic and diverse industry Our competitive edge has come from generating added value for customers worldwide ENGEL attaches great importance to flexibility innovation and self responsibility of all of its employees and business units This is the only way to consistently supply and guarantee results of the highest global standards ENGEL offers a competitive total compensation package to eligible employees including health dental LTD and life insurance 401k with match contribution to HSA Dependent and Health FSA vacation pay and holiday pay We are looking forward to receiving your application and resume and going over the position with you ENGEL is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protective veteran status or any other category protected by state or local laws ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines Today the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier Injection molding machines for thermoplastics and elastomers and automation In 20162017 ENGELs turnover totaled approximately 136 billion euros worldwide with 5900 employees across nine production plants in Europe North America and Asia China and Korea and subsidiaries and representatives in more than 85 countries ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading edge production systems