Regional Service Manager

Reports to: Director of Service

Location: Auburn Hills, MI or near a Mersino branch in TX, PA, Baltimore, or West Virginia

Travel: Up to 75%

Summary: The Regional Service Manager (RSM) is responsible for holding branches accountable for quality of work in adherence to the Service Department's Standard Operating Procedures (SOPs). The RSM trains the branches on SOPs and Standardized Work Instructions (SWIs), and evaluates results and performance.

The RSM acts as a liaison between Branch Service Department/Manager, and Corporate Service Team. The RSM strives to support company goals by maintaining satisfactory KPIs and promoting overall fleet quality.

Responsibilities:

• Partner with Corporate Service Department in the development of SOPs and SWIs

• Oversee Service Departments' cleanliness, organization, maintenance, tools and 5S expectations

• Ensure adequate stock levels for parts and supplies at assigned branches

• Travel to branch locations to conduct Service Department inspections ensuring that company standards are being met for standardization, quality of repairs, adherence to SOPs and SWIs

• Monitor service reports and KPIs to identify trends and perform root cause analysis of equipment failure

• Develop training schedule to ensure all mechanics participate in training with the Corporate Service group

• Conduct recurring staff training and workshops at branch locations ensuring service employees are advancing their knowledge in service process and repair operations

• Evaluate Service Employee knowledge and skills, identify training opportunities to support the Team's professional advancement

Qualifications:

• Project management, supervisory and training experience in a service/repair setting

• Bachelor's degree or equivalent experience

• Planning and organizational skills in handling multiple projects

• Ability to read schematics, blueprints and/or technical manuals

• Skills in workflow analysis and management

• Requires intermittent periods during which continuous physical exertion is required such as walking, standing, stooping, climbing, lifting mat

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Mersino is an equal opportunity employer and values diversity in the workplace.