Regional Service Manager Invitro - Montgomery AL

Siemens Corporation Birmingham , AL 35202

Posted 1 week ago

Now's our time to inspire the future of healthcare together. Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents.

More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

This is what truly matters to us. The Regional Service Manager is responsible for managing the healthcare Field Service business by directing, coordinating and leading the organization and its activities to meet customer service expectations and financial metrics. The Regional Service Manager reports to the Zone Service Director of Siemens Medical Solutions.

Regional Service Manager Invitro - Montgomery AL - You must reside local to this area's customer base. Responsibilities Work to maximize customer loyalty and satisfaction Communicate the value proposition of Siemens service to customers Obtaining service financial goals through effective cost containment Ensure compliance with FDA Good Manufacturing Practices Meet annual RSM goals and metrics as established Hire, develop, train and coach Customer Service Engineers (CSE's) Prioritize customer and business objectives to provide clear direction to CSE's Ensure customer satisfaction through timely follow up on all issues Key Customer and area Management o Develop long term value based relationships with key accounts o Provide additional escalation support to resolve key account issues o Develop proactive account plans to prevent or predict issues o Provide continues communication across organization for key accounts Required Knowledge/Skills, Education, and Experience BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Minimum of 3-5 years previous field service Excellent organizational skills Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents Ability to thrive as a member of a collaborative, cross-functional team Competent knowledge of MS Office applications Must have a valid driver's license and a clean driving record over the last three years.

Preferred Knowledge/Skills, Education, and Experience Past experience in managing large remote employee based territory Knowledge of the Diagnostics Instruments or equivalent diagnostic industry experience Working knowledge of laboratory workflow Ability to articulate and explain value of Service Agreement offerings Working knowledge of SAP or experience with equivalent enterprise service software solution Organization: Siemens Healthineers Company: Siemens Healthcare Diagnostics Inc. Experience Level:

Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision.

To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Technician I Montgomery AL/ Birmingham AL

Danaher

Posted 2 weeks ago

VIEW JOBS 5/26/2021 12:00:00 AM 2021-08-24T00:00 About the Field Service Technician role: Under direction, the role of this position is to lead regional customer support activities. The Field Service Technician (FST) performs preventative maintenance, routine repair, and calibration/verification of instrumentation for Hach process and laboratory instrumentation. * Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems * Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure. * Follows safe work practices according to company policy. * Works with and takes direction from Field Service Manager/dispatch team to efficiently execute pre-call planning, efficient service schedule routing, and visit requirements. * Coordinates with manager and materials handlers to determine appropriate replacement parts inventory, efficient parts utilization, and maintain accurate inventory records. * Travel required: 75% * Mandatory overtime as business needs dictate; Flexible scheduling required to meet customer demands What makes this opportunity exciting? * Hach releases over 10 products per year, so you will always be learning and working on new items. This is fast-paced and significant work! * Our ability as an innovative organization! Unknown, yet exciting opportunities because of our innovative approach; Our service business is ever-evolving. * You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list * Full benefits including medical, dental, vision, 401(k) matching all on day one Am I qualified? * Associates or Technical degree preferred or combination of education and experience * Mastery of Preventative Maintenance (PM), diagnostics & repair on core products as required * 1-2 years field service work desirable * Driver's License and clean driving record required * Continued employment contingent on successful completion of 30, 60, and 90-day probationary milestones Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here. Danaher Birmingham AL

Regional Service Manager Invitro - Montgomery AL

Siemens Corporation