Dover Corporation Philadelphia , PA 19107
Posted 5 days ago
Job Requisition ID: 56078
Department: Manuf. & Operations (DEPT_MFGOP)
At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They're the heart of our company. As an employee, our promise to you is that you'll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects - both locally and globally - will challenge you and allow you to pursue different and rewarding career paths.
We are #EnergizedByGrowth.
DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.
Position Summary:
Regional Service Managers (RSM) are responsible for managing Authorized Service Organizations (ASOs) across a designated territory. Reporting to the Manager of Regional Services, RSMs will build and manage relationships with ASOs to ensure all Warranty Service Level Agreements are met. RSMs are the primary contact for service provider escalations, questions, training, and development.
Position Duties:
Manage ASO performance to ensure ASOs perform to Wayne requirements (to contractual quality, safety, response, repair, and reporting standards)
Conduct performance audits utilizing Oracle reports
Ensure contractors are properly staffed, trained, and carry the appropriate genuine parts
Interface with service team counterparts to establish best practices
Analyze parts usage and open call reports for trends
Manage warranty dollars and control costs in region through travel, labor, and service gaps
Ensure Wayne policies and procedures are followed
Visit customers and distributors in coordination with sales
Investigate and mediate issues between contractors and customers
Documents issues/resolution plans (communicates to all affected parties)
Manages chronic problem resolution process
Serves in an interface role or key internal/external customers involved with assigned projects
Support local and regional trade shows
Recruit, develop, and maintain service network
Develop service targets for service providers
Add, remove, and develop ASOs based on service gaps and customer needs
Identify weakness (product or ASO) and implement corrective measures
Assist with the development and implementation of support plans (i.e., training etc.) for ASOs and customers
Visit key customers with service personnel
Position Requirements:
Bachelor's degree in business, engineering, or equivalent experience
Minimum 3 years of experience in petroleum equipment industry preferred
Must have clear and effective communication skills
Must have good computer skills (Microsoft Suite, etc.)
Work Arrangement : Remote
Salary Range: $80,000 - $120,000
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact
Dover Corporation