Regional Security Operations Center (Rsoc) Coordinator

To coordinate and oversee the outreach and onboarding of partnering organizations across the South Texas economic region with the Regional Security Operations Center (RSOC). Responsible for building strong partner relationships to help ensure their successful transition into the RSOC services, continuing satisfaction with ongoing partner collaborations, and fostering growth and expansion of new and emerging RSOC services.

Description of Duties

• Responsible for promoting RSOC services offered and coordinating and connecting with potential partner organizations to ensure their successful onboarding with the center.

• Coordinates center's day-to-day onboarding functions and activities are carried out in accordance with specified objectives.

• Plans, develops, and executes outreach strategies to engage prospective partners who could benefit from RSOC services.

• Responsible for building strong partner relationships to ensure a successful transition into the RSOC services, continuing satisfaction with ongoing partner collaborations, and fostering growth and expansion of new and emerging RSOC services.

• Presents the value proposition of our RSOC services, including tailoring services to meet partner organizational needs.

• Maintains a database of leads, interactions, follow-up activities, service offerings, and service selections.

• Serves as the primary point of contact for new partners during the onboarding of partnering organizations.

• Plans, coordinates and schedules onboarding meetings and activities.

• Provides partnering organization with clear instruction and guidance on RSOC services and expectations.

• Monitors, tracks and ensures partner onboarding milestones are met and maintained.

• Develops, conducts and coordinates informational training sessions to familiarize partners with RSOC platform.

• Addresses partner inquiries and ensures ongoing support obligations are met.

• Monitors, evaluates, and reports onboarding and support effectiveness and metrics through assessments, surveys, and feedback.

• Evaluates, analyzes and suggests enhancements to RSOC services based on customer feedback and the effectiveness of operations.

• Participates in the hiring, training and evaluation of assigned staff.

• Develops, cultivates, and maintains working relationships with internal/external departments/agencies and other organizations associated with and/or receiving benefit from the program.

• Participates in university committees and meetings as needed.

• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Direct supervision of assigned staff.

Required Education

Bachelor's degree from an accredited university.

Preferred Education

Bachelor's or Master's degree from an accredited university in training and development.

Licenses/Certifications

None.

Required Experience

• Three (3) years of experience performing closely related duties, including program planning/coordination/management or

• One (1) year of the required experience with a Master's degree. Knowledge of information security risk management practices, security operations practices, organizational development, and cybersecurity best practices.

Preferred Experience

Experience with customer onboarding project management or implementation. Experience in developing and delivering presentations to various stakeholder groups. Experience in report writing. Experience working in an Information Security Office. Knowledge of project management processes. Experience in coordinating events, workshops, or conferences.

Equipment

Proficiency in the use of a personal computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred). Use of standard office equipment.

Working Conditions

Needs to be able to successfully perform all required duties. Exposure to standard office conditions. Indoor activity, exposure to fluorescent lighting, computer emissions, and confined space. Frequent standing, sitting, listening, and talking. Frequent work under stress, as a team member, and in direct contact with others. Job involves moderate amount of walking daily, occasional bending and stooping and infrequent lifting and climbing. Travel and weekend work is required, including travel to meetings and training outside the area. May work extended hours. UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley.

Other

Strong attention to detail and ability to problem solve. Ability to function independently and as a team player in a fast-paced environment. Demonstrated ability to develop and maintain collaborative working relationships with varying constituencies and teams. Exceptional planning and organizational skills. Superior communication and customer service skills.

Physical Capabilities

N/A

Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 06/21/2024 Grant Funded Position No If Yes, Provide Grant Expiration Date