Regional Sales Manager

About KB Home

KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Build your career with KB Home. Learn more.

JOB SUMMARY: Responsible for management of the sales team in a designated area(s) within a division (may be for entire division, depending on size and volume). Position priorities include achieving sales results while ensuring all company's processes are followed and customer service standards are achieved. Additional responsibilities include recruiting, training, retaining and developing talented sales counselors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive and Achieve Sales Goals

• Daily interaction with sales representatives to achieve sales and closing goals that are set by senior leadership. Ensure all sales counselors are using Company's KB2020 Business Model, specifically our Structured Selling Process and digitized tracking tools such as C3. Troubleshoot solutions with Sales Representatives on difficult sales negotiations. Creatively work with Sales Representatives to find ways to drive their own traffic.

• Sales Analysis & Processes

• Work with Sales Representatives to collect and utilize competitor and market analysis to increase sales. Work to increase the Realtor Broker Outreach program to community-specific measures. Work with all functional departments to achieve sales and overall business goals.

• Performance Management

• Assist (or lead, depending on size and volume of the department) with recruiting, selection, training and retention of sales representatives. Provide proper feedback and coaching on sales scorecard metrics. Identify individual performance gaps and offer solutions to narrow the gap. Ensure all required training is complete, performance reviews are conducted and bench players are placed on active Development Plans.

• CSI - Ensure 100% customer satisfaction through excellent execution of the KB2020 business model. Ensure all CSI standards are followed. Work with sales representatives and customers to resolve any customer service related issues in a timely fashion. Ensure all prospects and existing customers are called on a regular basis.

EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:

Education

• High School Diploma or Equivalent required

• Four Year College Degree preferred

• Valid California Real Estate Salesperson License required, Broker license preferred

Experience

• 3+ years proven sales management experience

• Home building or related real estate industry experience preferred

Knowledge, Skills & Abilities

• Action oriented, with the drive to push sales and marketing efforts to defined results

• Demonstrated leadership capabilities including motivating teams, employee development, troubleshooting underperforming areas. conflict management, and being results oriented

• Ability to connect with people, and develop and maintain professional relationships

• Understands market and industry trends

• Proven ability of being customer centric by seeking solutions from the customer's perspective

• Strong experience in delivering high quality customer service

• Strong verbal & written communication skills, with the ability to take complex concepts and communicate accurately and persuasively

• Proven ability to lead and execute effective training sessions or conduct strong oral presentations

• Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate

• Makes quick and accurate decisions based heavily on facts, data and/or metrics

• Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook. C3 or HB1 experience a plus!

Work Requirements

• Ability to work a flexible schedule on a consistent basis, including evenings, weekend and holidays

• Local travel required 70% of time

• Conduct business in a professional and ethical manner to potential buyers and external brokers to reinforce goodwill and profitability for the company

• Position is onsite in Wildomar, CA #LI-onsite

COMPENSATION AND BENEFITS:

• Base Salary: The expected base salary range for this position is $120,000-$135,000 per year depending on experience, paid semi-monthly.

• Bonus: This position is eligible for a quarterly bonus program

• Benefits: Employee benefits available for this position include health care (medical, dental and vision) benefits, a 401(k) employee savings plan with Company match, vacation pay, paid sick days, and a monthly mobile phone stipend

Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!