Regional Receptionist/Switchboard Operator

Administrative Asst II - Serves as the receptionist and switchboard operator for Regional Administrative Services. Answers, places and routes calls.

Answers routine questions and refers callers to appropriate resources. Greets clients and visitors, answers general questions and notifies staff of clients and visitors. Performs administrative or support work, may monitor requests and assign work tasks, sorts and routes mail, and assists with scheduling Regional Headquarters training rooms. Works under moderate supervision with limited latitude for the use of initiative and independent judgment Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy.

Greets clients and visitors, answers general questions, provides general information and may explain rules/procedures. Directs callers to proper staff (may involve notification to staff that the visitor has arrived.) (30%)

Answers and routes calls. May refer callers or visitors to services or resources at other agencies or organizations. (30%)

Performs administrative or support work for Regional Administrative Services (for example, but not limited to typing correspondence/documents, monitoring requests and assigning work tasks, tracking assignments, maintaining logs, completing forms/reports scheduling training rooms at regional headquarters.) (30%)

Sorts incoming mail for Regional Headquarters office and prepares outgoing mail. (10%)

Knowledge Skills Abilities:

Knowledge of modern office practices, procedures, and office machines/equipment.

Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.

Skill in organizing and prioritizing workload.

Skill in managing multiple priorities.

Ability to establish and maintain effective working relationships with customers, staff, peers, management and external contacts

Ability to communicate effectively orally and in writing.

Ability to lift, push, pull and carry 30 lbs.

Registration or Licensure Requirements:

Valid Class C Texas Driver's License.

Initial Selection Criteria:

High School diploma or GED is required. Experience in performing clerical related work such as receptionist and telephone switchboard operator.

Ability to communicate effectively in writing as demonstrated in the application. Skill in computer usage including Microsoft Office Suite. Additional Information:

May assist with emergency/disaster situations throughout the state. Ability to travel which may include overnight stays.

Please note that while the posted salary range for this position is $2444.33 to $3070.33, only former and current Health and Human Services Commission employees will be offered a salary above $2444.33. Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees. Former employees may be offered a salary above $2444.33 if they have recent, comparable experience.

Recent experience includes experience within one year prior to the application closing date. Applicants who are not current or former Health and Human Services Commission employees will be offered a salary of $2444.33. In compliance with the American Disabilities Act (ADA), HHS agencies will provide reasonable accommodations during the hiring and selection process for qualified individuals with a disability.

If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. HHS agencies use E-Verify.

You must bring your I-9 documentation with you on your first day of work. I-9 Form

• Click here to download the I-9 form. MOS Code:

Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 42A, YN, 0111, 3A1X1.

All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

HHS agencies use E-Verify.

You must bring your I-9 documentation with you on your first day of work.

I-9 Form

• Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.

If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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