Regional Product Support Rep. Mid-South Usa, Mexico, South America

Vx Group, Inc. Addison , TX 75001

Posted 7 months ago

Well established construction equipment manufacturer needs a Regional Product Support Representative (PSR) for the Mid-South States Region, Mexico and South America. This position reports directly Field Production Support Manager of the Americas. The PSR provides the second level of support for customers, and field sales staff. Advanced product knowledge and good problem-solving skills are required for this position. The PSR is expected to travel four (4) days per week (75%) or more of the time to support current customers and develop new opportunities.

Manage the training of field personnel both internal and external, standards of performance, and technical support to satisfy customers needs

Area of Responsibility: USA States: TX, OK, AR, LA, Mexico, and South America


Essential Functions:

  • Coordinate and conduct regionally-based service seminars, training dealers and their mechanics on the safety of the machines and instructing them on how to troubleshoot and repair machines
  • Attend, setup, teardown, and provide support at industry trade shows and new product launch.
  • Assume control of support cases assigned by management and follow through until the case has been closed. If a question cannot be immediately answered, the PSR is expected to use available material resources and/or consult with product experts to advance the resolution of the issue in a timely manner.
  • Assist customers with troubleshooting via phone and onsite. PSR will be required to be in the phone service loop as needed to assist with calls from the field for technical assistance.
  • Handle customer complaints immediately and according to the Companys guidelines. Forward concerns to the Service Manager.
  • Provide field repair of equipment, some of which is billable and commissioned.
  • Provide feedback and operational testing of repairs, IPs, and field complaints and report to service manager
  • Provide customer feedback on equipment, components, and processes for continuous improvement.
  • Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior to fellow employees

Additional Duties:

  • Coordinate and conduct operator training and development of new training material
  • Completion and follow up of field campaigns and inspections.
  • Promotion of parts specials and sales
  • Additional duties as assigned by management


  • The qualified candidate will have 4-year college degree or equivalent experience
  • Must be able to travel and enter between the borders of the USA and Canada.
  • 5+ years of related industry (mobile construction equipment) experience required.
  • Ability to work both independently and within a team
  • Ability to read and understand electrical, hydraulic, and assembly schematics -- Required.
  • Motivated and fast-paced personality with a serious work ethic.
  • Excellent organizational skills.
  • Able to walk, bend, climb, balance, lift (limit of 50 pounds unassisted) and perform other movement-oriented tasks
  • Excellent phone manners and the ability to multi-task and make good decisions.
  • Excellent communication and customer service skills required
  • Good time management and organizational skills, a plus
  • Basic computer skills and familiarity with Microsoft Outlook, Excel, Word, and PowerPoint
  • Must be able to read, write, and speak English and Spanish
  • Must be able to pass a drug test and background check
  • Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)


  • Company vehicle will be provided
  • Competitive pay
  • Paid Vacation
  • Paid Holidays
  • 401k Retirement Plan
  • Benefits after the first of the month following 60 days will include: Medical, Dental, Vision & Life
  • Supplemental Insurance Options Available
  • Employee and Customer Incentive Bonus Programs
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Ercot Regional Lead Energy Regulation

Google Inc.

Posted 7 days ago

VIEW JOBS 11/11/2019 12:00:00 AM 2020-02-09T00:00 Google's infrastructure needs go far beyond server computers. As Google's products and services scale the globe, the Strategic Negotiation team works behind the scenes to secure infrastructure for Google's future -- everything from underwater cables to physical data center space. As a Strategic Negotiator, you combine your deep market knowledge of a given sector with tech industry savvy to negotiate cost-effective solutions to support Google's infrastructure growth. You'll work with specific project teams on negotiating deals, managing vendor and partner relationships and presenting deal recommendations to our Tech leadership. Your successful negotiations have the potential to save Google millions of dollars in operating costs and impact every part of the business. Google builds, owns, and operates its network of data centers around the world. Fundamental to this global computing network is a reliable, scalable, and sustainable power supply. In this role, you will be part of the team responsible for Google’s global energy portfolio, where you will work at the forefront of some of the most challenging energy and infrastructure issues of the day. As an Energy Regulatory Regional Lead for the ERCOT region and Western markets, you will lead energy regulatory initiatives to ensure cost effective power suppliers, maintain a path for growth of our data centers and energy-related products, and meet our ambitious carbon-free energy goals. In this role, you will help to drive regional energy-related strategy development and execution, lead individual strategic initiatives and projects, and work with teams across the company in support of Google's energy portfolio and advocate before energy regulators and industry stakeholders. Minimum qualifications: Bachelor's degree in Technology, Science, Law, Policy, Economics, or equivalent experience. 7 years of experience working with electric utilities, regulators, clean energy advocates, energy policy makers, or other energy industry stakeholders. Experience working with government institutions. Experience with state regulatory dockets and regulatory intervention. Experience with key stakeholders, issues, and market trends within region. Preferred qualifications: PMP Certification. Ability to demonstrate a creative approach to solving ambiguous multi-stakeholder challenges. Ability to work well in environments with ambiguity and uncertainty. Excellent project management skills. Lead strategic evaluations of regulatory and policy environments, including electricity industry trends, electric pricing/rates, stakeholder interests, and electricity institutional structures to assess risks and opportunities for Google’s data center electricity supply portfolio. Develop and lead efforts to further market solutions to Google’s electricity supply needs, including design of regulatory and market engagement strategies as well as implementation tactics. Work cross-functionally with others on Google’s Global Infrastructure, Product, Public Policy and other teams to develop policy and market positions and communicate to key constituencies. Lead energy-related advocacy work with trade associations, industry partners, non-profit groups, and other allies to advance Google’s strategic energy interests and priorities. Support energy supply negotiations, working closely with site and energy strategic negotiators. Google Inc. Addison TX

Regional Product Support Rep. Mid-South Usa, Mexico, South America

Vx Group, Inc.