Cambria has an exciting opportunity for you as a Regional Product Representative. The role requires a dynamic candidate capable of both maintaining healthy business relationships while constructively influencing this network of customers to strive for and meet high expectations of customer service. Technical fluency with regard to our own Standard Operating Procedures is critical and an ability to communicate these expectations is equally important. This key position will represent Cambria positively and professionally while working closely with customers, cultivating partnerships, managing and resolving cases, and ensuring the customer receives the Cambria experience.
Analyze complaints for facts, root cause and recommend solutions
Analyze KPIs of customer performance and provide recommendations
Knowledge of Standard Operating Procedures (SOPs), capable of communicating these guidelines and influencing others to adopt
Help to effectively bridge communication between Business Partner and end user
Perform other duties as assigned by Management
Proven Customer Relationship Skills
Excellent critical thinking and root cause analysis
High degree of organization, self-motivation and creative thinking
Team player, self-starter and can-do attitude
Ability to make presentations to small or large groups
Education: Bachelor's Degree
Experience: 3-5 years Account Management and/or Sales experience
Systems: CRM (Salesforce), Microsoft Office Suite, AutoCAD (preferred)
Cambria offers a competitive benefits package that encompasses your health and well-being, financial health, retirement planning and time-off.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
For additional company information, please visit www.CambriaUSA.com.
We are an equal opportunity employer.