Regional Patient Coordinator - Eastern Michigan

Ivy Rehab Milford , MI 48380

Posted 2 months ago

IvyRehab Physical Therapy is one of the leading outpatient physical therapy providers with clinics in New York, New Jersey, Connecticut, Pennsylvania, Virginia, North and South Carolina, Illinois, Indiana and Michigan because we have created a culture that focuses on the patient experience and getting them better.

Summary:

  • Perform responsibilities under general and direct supervision of the Director of Front Office Operations

  • Provides front office training, policy and procedure implementation for all Western Michigan locations

  • Perform as part of Regional PC, Integration, and Training Team

Requirements:

  • Strong communication skills

  • Ability to travel often to IvyRehab locations which span Eastern Michigan

  • Independent self-starter

  • Excellent customer service skills

  • Excellent computer skills (Outlook, Work, Excel, etc.)

  • Familiarity with Rehabilitation Tool Kit and Therapy Source

Responsibilities:

  • Participate in strategic planning activities into front office operational plans and leading up to new facility integrations, including attendance at Regional PC meetings

  • Participate in all front office aspects of Integration Team

  • Train regional new hires for PC/PR role and assess training progress and report to Director of Front Office Operations Provide plan of action for any PC/PR that are identified to as having an inadequate audit

  • Monitor each clinic's performance metrics and formulate a plan of action for improvement as necessary. Including performance related to individual site audits and accounts

  • Monitor and distribute front office metrics for each clinic to Director of Front Office Operations with recommendations for improvement as necessary

  • Work with Director of Front Office Operations, Other Regional PCs, and Central Billing Office to monitor each clinic's financial metrics including co-pay collection, authorizations, registration errors, etc.

  • Work with Director of Front Office Operations and other Regional PCs to implement protocols and policies and procedures to increase the performance of the front desk

  • Ensure compliance with all front office operational procedures

  • Implementation / Planning for FOTO & e-mail collection with action plan for all struggling sites

  • Participate as a member of the Regional PC Team to ensure the front office staff adheres to the company's policies and to work with Director of Front Office Operations to formulate a plan to improve the company's standards and policies as necessary

  • Provide/organize coverage for clinics in Eastern Michigan as needed

  • Lead monthly Regional PC meetings- in person and conference calls

  • Perform other diverse duties as requested or required

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