Areas of Interest: Bank Operations; Consumer Operation Management
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
The Regional Operations Officer is primarily responsible for ensuring that a geographic group of banking center locations and individuals achieve optimum results utilizing performance and risk reporting, conducting in-person observations, behavioral reinforcement, and employee coaching and development through banking center visits.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Banking Center Observation Visits: Conduct frequent observations within Banking Centers to inspect consumer and small business client interactions, employee use of prescribed client service protocols, use of banking center technology, marketing/merchandising placement, business partner interaction and workforce management. Provide behavioral reinforcement to achieve desired outcomes and improve the total bank experience from a client's point of view. Role model expected behaviors for Banking Center employees and provide immediate coaching
Risk Assessment & Mitigation: Ensure Banking Centers are in compliance with established consumer and small business operating policies and procedures and all outside regulatory requirements to protect against reputational and financial risk. Conduct periodic onsite risk assessments. Assist Regional Operations Manager in researching and investigation of regulatory, legal, quality assurance, and employee relations issues including policy and procedure violations for resolution and recommended disposition. Support special projects as assigned to mitigate risk in the banking center
Banking Center Efficiencies: Optimize results by developing and implementing banking center procedures; enhance the client experience with acceptable risk, eliminate activities that drive non-profitable business, remove existing performance barriers. Support special projects as assigned to achieve efficiencies in the banking center
Training & Development: Support development and delivery of consumer and small business operational training for new and existing employees. Conduct training follow-up visits, assist with employee certification process, identify additional development needs and engage in career development conversations. Provide guidance to banking center staff to assist in the resolution of complex operational and customer service issues. Assist in creating new and updating existing policies and procedures as needed and ensure timely communication and education is provided
Client Experience: Use the client experience portal, digital transaction reporting and workforce management data to enhance the consumer and small business client experience by recommending and implementing strategies to enact change within banking centers and individuals
KNOWLEDGE, SKILLS and ABILITIES:
Ability to critically assess banking centers, processes, employee behavior, and risk exposure to ensure positive client experience
Ability to develop a collaborative partnerships
General knowledge of financial products and services, bank operations, practices and procedures, applicable consumer banking laws, banking regulations and industry compliance issues
Ability to provide leadership and direction, coach employees for improved performance and influence change
Ability to make recommendations to senior management on revenue, products/processes, and/or cost savings opportunities
Ability to adjust schedule to changing priorities and expectations
This level of knowledge is normally acquired through completion of a Bachelor's Degree in a business related field and 35 years related banking experience or 810 years equivalent work related experience. Experience managing (direct or indirect) multiple banking center locations is preferred.
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.
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TOP 3 REASONS TO APPLY
Investing in our talent and building a great workplace is a top priority at BOK Financial.
ABOUT BOK FINANCIAL
BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S.
Nearest Major Market: Houston
Job Segment: Operations Manager, Bank, Banking, QA, Operations, Finance, Quality
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