Company OverviewBridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Learn more!
Culture - Vision 2020
We Promise to Care We understand that we offer more than just car service. We rescue people from bad days and we offer solutions for difficult situations. We are people of integrity and we believe that fundamental honesty is the keystone of our business. We are committed to doing the hard work necessary to earn the loyalty of our teammates and our customers by providing a positive experience every time. We are proud and passionate to represent the brand of Bridgestone. Every day, in every store, with every teammate and every customer.We promise to care.
Our PurposeTo be the most trusted provider of automotive care in every neighborhood we serve.
The Region Operations Manager oversees and manages all Retail Operations functions inclusive of: safety, strategy implementation, Customer Service and Vehicle Service Operations, Store Operating Model implementation, Merchandising, Inventory and Labor Management for an assigned group of Area Managers within the Region. This individual will be a member of the Core Region Leadership team and participate in the overall direction of the business while developing and enabling the creation and support of a servant leadership work environment. The Region Operations Manager supports implementation of processes, validation of execution, achievement of Company, Division and Region sales, financial outcomes, expense management, merchandising, and teammate development to deliver a high level of employee engagement and customer satisfaction. Reports to the Division Operations Director with a dotted line relationship to the Region Director.
Able to act independently and on behalf of the Region Director to support ~12 Area Managers (AM) and ~125 stores
Works closely with Area Managers on a regular basis
Lead, coach, motivate and problem-solve with AMs
Champion company initiatives and ensure that each Area supports the direction of the Operations Team
Able to identify high-potential talent, internally and externally
Works with cross-functional team (i.e. Education, Marketing, etc) on delivering resources to the field which enable growth and address shortfalls vs Region plan
Supports sales and process execution by working closely with Leadership Development to ensure teammates are effectively trained and developed
Highly involved in creating superior level of customer satisfaction through teammate engagement
Encourages critical thinking and collaboration cross-functionally and actively solicits input from the team
Acts with integrity, builds trust and develops relationships at all levels of the organizations
Leads market-based strategic and operational planning by:
Ensuring that monthly/quarterly sales support initiatives/promotions are communicated and met
Communicating the National Calendar content to Field Teams and ensuring timelines are met
Maintaining an understanding of the competitive environment/industry information and communicating findings/impacts to Leadership Team
Proactively shares field needs, perspectives and local insights with Store Support Center partners
Leverages the monthly/quarterly business rhythms to assess and address performance opportunities
Provides leadership and direction in labor management by leveraging resources and tools available within the Division/Region
Identifies opportunities or trends in the business and provides coaching/solutions
Monitors customer-centric metrics to ensure continuous improvement in the customer experience
Establishes key internal/external partnerships and leverages those relationships to influence positive change in the customer experience
Ensures stores have the capacity/capability to align with and deliver on the business strategies
Understands, supports and integrates the overall enterprise strategies
Requires a minimum of 2 years multi-management or comparable role
4 years supervising management teammates, or 4 years supervising managers with P&L responsibility preferred
BS/BA Degree preferred
Must live within the Region geography
Extensive travel is required
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.