Regional Operations Manager

Overview

SUMMARY:

This position is responsible for supervision of all assigned branch locations, operations personnel, and of the maintenance, cleanliness, and operating condition of the facility. The Regional Operations Manager must know, understand and implement Company policies, procedures, and standards with respect to health, safety, maintenance, operation and regulatory compliance, and insist that all other personnel, contractors, and visitors adhere to Company policies, procedures, and standards.

The Regional Operations Manager will be responsible for timely compilation and maintenance of performance metrics for the facility and its personnel. These metrics will be reported periodically to the, Operations Vice President, Sr. VP of Operations, or other designated personnel.

Performance of this position requires interpretation and application of Company policies, programs, and Mission/Vision/Values. This position will participate in Company training meetings as deemed necessary.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The Company reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.

• Responsible for the development and execution of the Regional Operations Strategy to meet business goals.

• Responsible for Regional performance on On-Time Delivery, On-Time In Full, OT as a % of hours and Delivered Gallons per Hour for staff to ensure customer retention.

• Lead and Coach Branch Managers to manage locations to specific KPIs at a regional level.

• Responsible for P&L of assigned region and devising the strategy to manage and reduce spending in accordance with budget.

• Lead and drive process improvements in branch locations to improve service, reduce waste, and improve P&L.

• Implement policies and procedures, and compile and maintain performance metrics with respect to the facility including:

• Incident logs and reports

• Service failures (backorders, on-time delivery, loading or receiving errors, etc.)

• Warehouse and Driver performance including adherence to Driver Safety Scores

• Quality control

• Ensure the location in the Region are following the 6S guidelines set by Corporate Quality and Safety

• Determine CAPEX requirements and ROI calculations for regional needs.

• Work to standardize operating procedures across sites and regions. Develop standard work for key positions.

• Work closely with Human Resources to build high performing teams, staff to location needs, and carryout performance based requirements.

• Meets regularly with direct reports to review KPIs, P&L performance, and implement improvement plans.

• Applies knowledge of and adheres to government standards such as workers' compensation, DOT, DEP and applicable safety standards

• Maintains a flexible work schedule to include irregular hours, weekend and holidays

COMPETENCY:

• Accuracy & timeliness of deliveries, reports, records & paperwork

• Organization and orderliness

• Implementation of policies and procedures

• Occurrence of penalties or fines

• Facility and equipment appearance and operability

• Inventory Accuracy and Quality Control

• Efficiency and productivity

• Courtesy and professionalism

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's Degree or equivalent experience required. Minimum 7 years of experience, 3 years of multi-facility experience.

Certificates and Licenses:

Valid driver's license; forklift license a plus

LANGUAGE SKILLS:

Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

MATH ABILITY:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

To perform this job successfully, an individual should have strong knowledge of Microsoft Word, Excel, PowerPoint, and other report writing and project planning software. Experience working in an ERP environment is desirable. Epicor Prophet 21 experience a plus.

WORK ENVIRONMENT:

The work environment consists of office and warehouse conditions representative of distribution businesses nationally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands and fingers, talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk and sit.

EOE