Regional Operations Manager

Loan Depot Atlanta , GA 30301

Posted 5 months ago

Our Operations team is the grease for our wheels. We have a strong ecosystem at loan

Depot, and it all revolves around providing the tools to ensure success in every role. Our operations teams which can include Processing, Underwriting, Funding and more, are all invaluable pieces of the mortgage lending puzzle. We warrant a positive culture, promote teamwork & are continuously striving to take care of both our valued borrowers & our extraordinary employees.


Depot We are America's Lender.

Position Summary:

The Regional Operations Manager oversees the operational success of their specified site location or identified geographic area.


  • Communicate consistently and effectively with internal business partners, including National Processing Manager and VP Credit and Risk, to ensure the operations team is meeting expectations and delivering excellent service.

  • Translate and communicate senior management vision, strategy and business objectives to site staff.

  • Collaborate with sales production staff and other internal/external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing / underwriting / closing workflow.

  • Provide direction to processing/underwriting/closing team members regarding complex files.

  • Partner with Compliance on audit actions.

  • Monitor and maintain established operations turn time and quality standards across processing, underwriting, closing.

  • Educate team members on procedure or industry guideline changes.

  • Oversee top priority or sensitive loan applications to ensure accuracy and efficiency.

  • Manage workflow consistent with business needs.

  • Participate in special projects and company-wide initiatives when needed.

  • Maintain and ensure a high level of data integrity on all products originating from the site.

  • Coach team members on best practices across technical, project management, and behavioral arenas.

  • Review operational scorecards to determine root cause of exceptions and detect trends. Identify training opportunities, potential system or process enhancements, and performance development needs.

  • Review quality of file submissions with production / sales management on a monthly basis.

  • Assist with recruiting, hiring, and on-boarding of operations staff.

  • Perform other related duties as assigned and required.


  • 5 or more years of successful processing or underwriting technical / program / organizational leadership experience in the mortgage lending industry with a minimum of 4 years leading site operations or corporate operations in the mortgage industry.

  • Extensive experience in a variety of mortgage industry roles, companies, and products / programs / process.

  • Extensive knowledge of government and conventional loan programs and underwriting guidelines.

  • Demonstrated ability to grow a site operations footprint from the ground up.

  • Experience with complex loan processing tools / systems / software and underwriting tools and guidelines.

  • Bachelor's degree in finance, business administration, or other applicable area preferred.

The Perks:

  • Competitive compensation reliant on ability & experience.

  • Excellent benefits package including multiple health, dental & vision options.

  • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities.

  • 401K with robust company match.

  • DTO, in addition to 8 paid company holidays.

  • The opportunity to work for America's Lender under the vision of industry legend, Anthony Hsieh.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Regional Operations Manager


Posted Yesterday

VIEW JOBS 12/10/2019 12:00:00 AM 2020-03-09T00:00 Intro about the Role Sifted is looking for an energetic leader with a sharp analytical mind and a trailblazer spirit to manage and evolve Sifted operations in 5+ markets. The best candidate for our Regional Operations Manager has worn numerous hats within businesses and understands the full scope of how to scale an operational strategy by in a fast paced environment In this role, you will work shoulder to shoulder with the founders, COO, culinary, city operations, HR and finance. This role is perfect for the professional who is ready to use their operations, management and strategy experience to influence the direction of a high-growth start-up and be a strong force behind our growth and expansion. Let's work together! Your Responsibilities * People Management + Leadership * Serve as team leader of the region, hold responsibility for regions overall wellbeing * Supervise and manage City Managers within your region, to ensure they have the tools to lead their teams and own their responsibilities * Maintain pulse on team staffing needs, engage in hiring process as necessary * Train City Managers in leadership, team development, projects or new initiatives to make sure their cities run smoothly * Lead regular meetings with your direct reports, communicate company initiatives and address city needs * Account Management * Act as a resource for client relations through monthly and quarterly meetings * Grow relationships and communicate with key contacts as needed * Daily, maintain pulse on all client accounts and monitor client slack channels * Embody and elevate the Sifted brand with clients, in the community and internally with your team * Operations Excellence * Oversee regional operations for all daily service, account management, and kitchen management * Work with the Regional Chef to ensure kitchen safety protocols are met * Partner with Regional Chefs from an operational perspective giving them the tools lead their teams and own their responsibilities * Manage relationships with landlords, vendors, and other large contracts * Manage weekly and monthly budgets and approving transactions from various vendors * Effectively implement new processes * Manage regional data collection and client reporting. Analyze data and user insights to direct city initiatives * COGS and Financials * Manage financials and growth goals for the city * Expense watch and QuickBooks true-ups * Evaluate weekly expense reports * Partner with Accounting on Client Billing Our Ideal Candidate Education and Experience: * has 5-8 years of experience developing operational strategies in growing markets * Has successfully led and mentored a team spread out across the country * Has an entrepreneurial spirit and is able to easily collaborate with functional teams * Has demonstrated ability to multitask and prioritize diverse tasks with a proven ability to meet hard deadlines * Has the ability to thrive in an unstructured, fast-moving and constantly evolving high growth environment Knowledge and Skills * Experience in operations for catering, event planning, hospitality, or high growth start-ups * Excellent communications skills (written and verbal) * Strong analytical and reporting skills with operational and financial data * Is customer-centric and capable of balancing several priorities * Is experienced with Google applications (Gmail, Google Drive), Microsoft Office, Excel Our Environment * This role is specific to the Atlanta area * 25% travel to Regional Sifted Cities * We're all about creating a culture of individuals that hold themselves to a very high standard and get great satisfaction from doing excellent work. * Health insurance paid 100%! * Free lunch * Unlimited Paid Vacation * Opportunity to build and learn with a fast-growing start-up About Sifted The modern tech office is innovative, lean + environmentally conscious. Typical corporate catering is not. Sifted set out to reimagine the office lunch hour, creating a data-driven experience that's designed for destination workplaces. Today, Sifted creates experiential lunch programs for high-growth, culture-centric companies. Brands who want to treat their staff to chef-made, hand-delivered lunches hire Sifted to provide a daily or weekly lunch in their office. The service is fully-managed and laced with incredible attention to detail. From our professional hosts + account managers to our kitchen ninjas who take care of all dietary needs, Sifted's lunch programs feel like a perk for everyone in the office. We have a reputation of feeding software engineers + fast growing teams better than anyone (if you have a team of your own, you know that's a skill). We're partners in helping colossal companies stay tight-knit and startups harness their natural energy. _____________________________________________________________________________________ This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Sifted provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Employment at Sifted is considered at will, meaning that either the company or the employee may terminate this employment relationship at any time with or without cause or notice. Offers of employment and continued employment at Sifted are contingent upon successful completion of trust + safety checks including a criminal history check, a motor vehicle record check, identity verification, food safety certification verification, and at least two reference checks. Sifted Atlanta GA

Regional Operations Manager

Loan Depot