MGR, Regional Operations
Goodman is seeking a professional, skilled individual for our MGR, Regional Operations position. This position provides guidance to the Branch Managers by providing coaching, training and direction to ensure branch sales, customer service, profitability and asset management goals are met. Responsibilities include assisting in the hiring, training, performance management including annual performance and mid year evaluations and corrective actions. Ensures all company policies, safety standards, and procedures related to employees and operations are followed. Disciplines as appropriate, seeking approval from supervisor and guidance from Human Resources as appropriate If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careers.daikincomfort.com/ and submitting your resume.
Ensures all branches and employees are following all procedures, policies, safety standards and work instructions.
Resolve customer issues, complaints and transactions when necessary.
Manage, supervise and conduct Branch Visit Guide; follow-up and assist in resolving deficiencies.
Assist in the planning of forecasting inventory needs, ensuring adequate product inventory is available and in good condition. Working in conjunction with Inventory planners at the HLC.
Resolve operations issues or concerns by communicating with DOM and/or Regional Manager or corporate office where appropriate.
Ensure House account sales are being monitored and accounts are being worked via CRM.
Review branch P&L's and provide guidance and direction to help deficient areas get back on track.
Work with Region Manager and Territory Sales Manager's to enable Region to achieve overall sales goals.
Act as support line with sales.
Work with HR Business Partner to proactively develop the branches' staffing/talent pipelines including actively networking and participating in the Branch Manager Training program (BMT) to ensure adequate personnel are in the branch at all times.
Ensure that all employees receive sufficient training for their roles and coordinate with corporate office, HR and company trainers to ensure training goals and requirements are continuously met.
Willing to spend whatever time it takes within the Region to get a branch back up to speed.
Liaise with corporate real estate and operations for branch openings, closings, relocations and layout planning including conducting real estate building and location evaluations.
5+ years of related experience
4 Year degree or equivalent
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.