JOB TITLE: Regional Operations Analyst
Responsible for gathering data from various systems and sources to perform operational and performance analysis, trending, forecasting, and business impact. Review data, programs and initiatives that support and enhance the Company's commitment to customers.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Perform analysis and trending of key performance indicators to identify opportunities for performance improvement and to assist in the budgeting and forecasting process.
Provides operational analytical support for operational management.
Compare actual and target performance metrics and identify performance trends.
Monitor and review reports and records of activities to ensure progress is being accomplished toward specified objectives and recommend changes in methodology as required to attain business objectives.
Make recommendations based on data for process improvement and strategic business decision making.
Create reports and data driven presentations with impact - identify trends and occurrences in data and translate findings into various mediums including text, charts, graphs, displays, tables.
Investigate and perform root cause analysis of complex nature.
Develop and provide ad hoc reports and compile executive level reporting as required by management.
Individual will work with cross-functional departments.
Perform other duties as requested by supervisor.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze key performance indicators/metrics
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to present complex data to cross functional audiences in an easy to understand manner
Ability to manage multiple projects
Ability to prioritize and organize effectively
Ability to make decisions and solve problems while working under pressure
Ability to maintain confidentiality
Ability to use personal computer and Microsoft Office applications (Excel required, PowerPoint preferred)
Proficiency in data analysis, report creation
Bachelor's degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience
Related Work Experience Number of Years
Quantitative or operational analysis experience 3+
Skills/Abilities and Knowledge
Knowledge of key performance indicators
Knowledge of cable television products and services
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
FCC Unit: 13532 Business Unit: Field Operations