Regional Operating Director Complex Care Hybrid

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. This is a Hybrid position for someone based within Washington state. Join us to start Caring. Connecting. Growing together.

The complex care department includes programs that care for our most complex patients, working together to create an eco-system to differentially care for patients. Included departments are listed below:

• Optum Acute Care at Home: home hospitalization program that provides hospital level care in the home. Director will work with our vendor partners and RN clinical leaders to ensure high quality, safe care and ramp to expected patient volumes

• Call us first: 24/7 RN care manager line that provides triage and advice to patients as well as support for the other programs.

• Personalized care team: Home based multi-disciplinary primary care team tasked with caring for our most complex patients

• Senior Advantage Clinic: urgent care clinic for senior patients

with serious acute issues

• Palliative care team

• Skilled nursing facility team

• Care management team

Under indirect supervision, in partnership with Medical Directors, the operations director for complex care is tasked with ensuring the smooth operational functioning of departments, optimizing efficiencies/economies of scale between the listed departments and ensuring coordination between departments. Given structural complexity involved, interested candidate must have solid skills in team-building, cross department collaboration and building consensus amongst disparate clinical and operational leaders.

The director has responsibility for the P & L of complex care, and for assuring consistent, high quality performance for all sites of service. Accountable for setting and executing annual budget, strategic business development, profitable growth and effective business operations for multiple sites/departments.

If you are located in within WA state only, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges. This position is required to be in office 50% of the time.

Primary Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

• Consistent with core values and operating principles, and in collaboration with Medical Directors, sets expectations and holds accountability for overall site operations. Develop business plans for profitable growth, new service and enhanced profitability

• Leads future growth and expansion projects

• Ensures Practice Managers (PMs) pursue continuous improvement process efforts for operational areas

• Researches, evaluates and recommends better practices (flow, clinical systems and staffing models) to facilitate transition to new and better ways of doing business

• Oversees operations including oversight (up to 200 teammates and providers at up to 6 sites of service) planning, budgeting, execution, and engagement

• Interacts with external business partners/joint venture partners to promote growth opportunities, problem solve issues or negotiate assistance

• With Service Line Medical leadership, aligns goals with Regional and National operating reviews (QOR) including Quality, Service and Profitability goals and National initiatives

• Ensures PMs are compliant with regulatory requirements through going to Gemba and participating in Audits

• Represents Optum Washington in community activities

• Oversees processes for resolution of patient complaints

• Duties listed below are integrated into all job functions:

• All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous and respectful manner toward fellow employees, physicians and patients

• Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor.

Performs all duties in a manner which promotes and supports the Core Values and Compact of Optum

• Integrates Lean principles, practices and tools to improve operational efficiency, reduce costs and increase customer satisfaction

• Frequently must follow written and oral instructions as well as complete routine tasks independently

• Completes annual compliance training on

• HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements

• Ensures confidentiality of patient information following HIPAA guidelines and TEC policies

• Attends training to meet requirements of the job position and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I and other state/federal regulations

• Has regular and predictable attendance

• Non-Essential Duties & Responsibilities:

• Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• WA State Driver's License

• 3+ years of experience in a management role

• Healthcare experience

• Demonstrated ability to communicate effectively across the Clinic with various departments including but not limited to: business services, lab, imaging, primary care and external customers and business partners

• Proven ability to navigate relationships with and influence physicians

• Demonstrated effectiveness in business development and growth

• Demonstrated business skills including business development, business planning, and operations

• Proven solid communication skills with ability to work collaboratively with physicians and staff

• Proven excellent negotiation skills

• Willing or ability to work on site - 40-50% of time

Preferred Qualification:

• 2+ years of clinical experience

Competencies:

• Leadership: Defines a vision and facilitates, guides, and mentor's individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness

• Communication: Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience

• Resources Management: Manages human, capital, financial and information resources so that organizational objectives are achieved

• Conceptual Skills: Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are considered

• Customer focus: Responsive to the needs of health care, shareholder, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations

• Results Management: Plans and establishes courses of action for self and others that are results oriented

• Systems Thinking: Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions

• Team Focus: Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts

• Time Management: Manages own work activities and delegates tasks to achieve maximum efficiency

• Mastery of Change: Accepting of new initiatives and champions the implementation process amongst team members

• Quality Improvement/ Use of Lean principles: Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.

Physical Demands: While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands: While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, patients, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.

Typical Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office conditions and noise level is usually quiet. Interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require ability to work irregular hours

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Contact: Physicians, employees, patients, public and possibly vendors.

• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Washington Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment