Regional Office Receptionist

Agency : Department of Children and Family Services

Position Title: Office Associate Opt. 2 (Receptionist) - East St. Louis

Closing Date/Time: 10/02/2024

Salary: Anticipated Starting Salary $3852/month; Full Salary Range $3852-$5046/month

Job Type: Salaried

Category: Full Time

County: St. Clair

Number of Vacancies: 1

Plan/BU: RC014

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Regional Office Receptionist.

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting ID #: 41326

Position Overview

Under direction, this position will perform complex clerical services for professional staff in the assigned office, answer phones, and greet visitors. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department's operations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Serves as Regional Office Receptionist

• Answers all incoming calls and screens callers to determine nature of request, many of which may be hostile

• Greets visitors and directs walk-ins to appropriate offices and resources

• Orders and distributes forms from Central Stores

• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school

• Requires 2 years of office experience

• Requires ability to keyboard accurately at 45 wpm

Conditions of Employment

• Requires ability to pass a background check

• The conditions of employment listed here are incorporated and related to any duties as listed in the job description.

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Work Hours: Monday-Friday 8:30am-5:00pm

Work Location: 10 Collinsville Ave, East St Louis, Illinois, 62201

Agency Contact: lillian.koehl@illinois.gov

Posting Group: Office & Administrative Support

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Nearest Major Market: St Louis