PEOPLE AND PROGRAM LEADER/OFFICE AND FIELD WORK/CHANGE AGENT/STRONG ADMINISTRATOR
Are you ready to own performance for a region and have a nice mix of client contact and people accountability? In this paid professional exempt role, you will be a road warrior who is empowered to impact an entire area and see the fruits of your efforts grow into a lasting legacy at Volunteers of America Wisconsin! As a full-time Regional Manager, we will embrace your unique talents and gifts as you lead administration, hiring, performance management, training, auditing and other core services.
You will make decisions and take initiative in managing policy, procedure and administration activities that affect significant business operations while supervising Program Management, Program Lead Staff and Direct Care Staff of all programs at locations across the region. Your mobile office will equip you to execute on the variety of work responsibilities in this role where you will make a profound difference.
Enjoy reporting to a leader who is hands-off, direct and fair. They will hold you accountable and expect results but will not micromanage you in how you deliver the outcomes.
Why Us? Because You Will Matter!
Our employees matter and we "get it". Treating you right and caring about your career goals are priorities for us! Together, we will strive for excellent care and service to our program participants in line with our mission, vision and values of VOA. Your contributions will be rewarded with a total compensation package that includes salary, benefits and professional development.
You Will Be Given Variety and Challenge Through Meaningful Accountabilities Including:
Write and/or review Behavior Support Plans as assigned by Director of Residential Services/Associate Director
Participate in development of new residential service programming as assigned
Provide support to the Director of Residential Services as needed
Maintain CPI Instructor Certification and ensure successful completion of CPI certification for staff as assigned
Manage other projects and responsibilities requested to enable coworkers to succeed
Attend training as directed that relates to the position and the organization
Act as back-up to other Regional Managers/Associate Directors
Understand program participants' program objectives and program participants' written plans and oversee compliance to them
Lead in adapting to program changes as depicted in consumer programming or agency policies and activities
Recruit and retain the best talent to deliver the highest standards of care and support
What You Bring to the Table:
Bachelor's Degree in Social Work, Psychology, Behavioral Science or related field, plus two years managerial experience. Knowledge of CPI behavioral intervention techniques preferred.
Strong understanding of HR practices
Ability to continually prioritize competing deadlines and accountabilities in order to keep on top of work, meetings and unplanned events
Strong verbal and written communications skills
Ability to work with a diverse population of individuals by using tact, diplomacy and flexibility
Basic math skills and financial management skills are required
Ability to function in an autonomous role
Solid judgement for when decisions are appropriately made independently vs. when they require upper management approval
Must have a bias for action, a strong work ethic, flexibility, professionalism, customer service focus and ability to work under pressure
Ability to work varying days/shifts
Solid computer skills including Microsoft Office Suite
First aid, CPR and medication certification are required
Strong emotional intelligence and stress management skills to address issues in a calm and graceful manner
Volunteers Of America - Minnesota & Wisconsin