Regional Manager

Volunteers Of America - Minnesota & Wisconsin Milwaukee , WI 53201

Posted 4 months ago


Are you ready to own performance for a region and have a nice mix of client contact and people accountability? In this paid professional exempt role, you will be a road warrior who is empowered to impact an entire area and see the fruits of your efforts grow into a lasting legacy at Volunteers of America Wisconsin! As a full-time Regional Manager, we will embrace your unique talents and gifts as you lead administration, hiring, performance management, training, auditing and other core services.

You will make decisions and take initiative in managing policy, procedure and administration activities that affect significant business operations while supervising Program Management, Program Lead Staff and Direct Care Staff of all programs at locations across the region. Your mobile office will equip you to execute on the variety of work responsibilities in this role where you will make a profound difference.

Enjoy reporting to a leader who is hands-off, direct and fair. They will hold you accountable and expect results but will not micromanage you in how you deliver the outcomes.

Why Us? Because You Will Matter!

Our employees matter and we "get it". Treating you right and caring about your career goals are priorities for us! Together, we will strive for excellent care and service to our program participants in line with our mission, vision and values of VOA. Your contributions will be rewarded with a total compensation package that includes salary, benefits and professional development.

You Will Be Given Variety and Challenge Through Meaningful Accountabilities Including:

  • Write and/or review Behavior Support Plans as assigned by Director of Residential Services/Associate Director

  • Participate in development of new residential service programming as assigned

  • Provide support to the Director of Residential Services as needed

  • Maintain CPI Instructor Certification and ensure successful completion of CPI certification for staff as assigned

  • Manage other projects and responsibilities requested to enable coworkers to succeed

  • Attend training as directed that relates to the position and the organization

  • Act as back-up to other Regional Managers/Associate Directors

  • Understand program participants' program objectives and program participants' written plans and oversee compliance to them

  • Lead in adapting to program changes as depicted in consumer programming or agency policies and activities

  • Recruit and retain the best talent to deliver the highest standards of care and support

What You Bring to the Table:

  • Bachelor's Degree in Social Work, Psychology, Behavioral Science or related field, plus two years managerial experience. Knowledge of CPI behavioral intervention techniques preferred.

  • Strong understanding of HR practices

  • Ability to continually prioritize competing deadlines and accountabilities in order to keep on top of work, meetings and unplanned events

  • Strong verbal and written communications skills

  • Ability to work with a diverse population of individuals by using tact, diplomacy and flexibility

  • Basic math skills and financial management skills are required

  • Ability to function in an autonomous role

  • Solid judgement for when decisions are appropriately made independently vs. when they require upper management approval

  • Must have a bias for action, a strong work ethic, flexibility, professionalism, customer service focus and ability to work under pressure

  • Ability to work varying days/shifts

  • Solid computer skills including Microsoft Office Suite

  • First aid, CPR and medication certification are required

  • Strong emotional intelligence and stress management skills to address issues in a calm and graceful manner

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Regional Manager

Volunteers Of America - Minnesota & Wisconsin