Regional Manager Southwest, Last Mile

The Last Mile Region Manager will own, support, and manage the operational performance of 3rd Party Logistics (3PL) providers serving major appliance delivery and installation to builders and consumers on behalf of Electrolux Major Appliances. The Last Mile Regional Manager serves as a key leadership position on the Last Mile team and collaborates directly with Builder and Direct to Consumer (D2C) sales teams to deliver customer success. Success is defined by territory KPI management, waste elimination, and a focus on continuous improvement through Electrolux Always Improves (EAI) principles.

The Last Mile Regional Manager will oversee operations across multiple delivery centers based on regional assignments. Operational requirements include, but are not limited to, on-site SOP and product training, installation problem solving, 3PL market transitions, new dock startups, and new customer onboarding. Successful execution of this role will directly enable growth in focused business segments for Electrolux.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and maintain strategic relationships with 3PL leaders and local dock management.

• Utilize internal and external data tools and systems to track the flow of goods through mid and last mile fulfillment. Support enhancements to Electrolux tools to drive exception management.

• Ownership of regional KPI performance to drive operational and cost excellence.

• Partner with national and regional market sales teams to achieve sustainable growth objectives in the Contract business. Represent Electrolux Last Mile team in customer meetings with Sales team.

• Utilization of lean supply chain disciplines to identify and lead service level improvement projects.

• Oversee new market and customer launches of last mile services. Proactively implements continuous improvement plans and performance measurement expectation.

• Hold weekly virtual market reviews to ensure business requirements and KPIs are achieved.

• Proactively root cause and collaborate with 3PL partners to maintain market stability.

• Perform quarterly audits of warehouse operations, product handling, reverse logistics management, etc for verification of SOP adherence.

• Ideation through implementation of projects to enable scale and eliminate waste in the Electrolux Last Mile network.

• Lead new product and process training for 3PLs and delivery teams to enable success during new product and customer launches.

MINIMUM QUALIFICATIONS

• Bachelor's degree required. Preferably in Business or Supply Chain Management.

• Minimum 5 years of operational work experience with emphasis on home delivery and supply chain operations, or other equivalent work experience.

• Intermediate skill level with Microsoft Office. Experience managing and reporting KPI performance through data tools like Microsoft Excel and PowerBI (or other visual insights program).

• Demonstrate a successful track record of identifying and executing waste elimination through root cause analysis and collaborative problem solving.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Knowledge of supply chain business practices and concepts that impact the success and profitability of the organization.

• Strong analytical and problem-solving skills, particularly in the areas of consumer issue research, de-escalation, and cost-effective solution identification.

• A strong sense of business ownership and responsibility to the customers entrusted to their care.

• Ability to reconcile, integrate, and synthesize information, generate conclusions and insights, and formulate recommendations to management.

• Ability to develop and implement operational plans and SOPs.

• Excellent collaboration skills with the ability to build strong relationships and leverage resources with other team members, across other parts of the business, and with external constituents.

• Bias for proactive action; follows up on feedback to ensure positive outcomes.

• Ability to think conceptually and bring structure to business problems, coupled with a highly practical orientation.

• Up to 50% travel may be required.