World Wide Technology Miami , FL 33196
Posted 4 weeks ago
Regional Manager
Why WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?
At its core, the services Regional Manager (RM) role is about service delivery ownership, owning the services business in the region supporting Department of Defense customers. Just like business owners in other industries-from entrepreneurs to general managers
Requirements/Job Duties:
Pre-sales Support
Educate sales and service-delivery teams within region on the services organization, service lines, value proposition, capabilities, offerings, success stories and represent these to sales partners, clients, partners and OEMs.
The RM partners closely with sales account leadership, sales engineering, services sales and contract management to position quality contracts/proposals and outcomes for our customers.
Develop and work with sales assisting services opportunity management, solution pricing, Performance Work Statement (PWS) quality management and resource capacity planning with delivery to ensure quality and performance on project outcomes.
Sales and Services Team Leadership
Lead/assist with business operations for services from pre-sales through service delivery outcomes
Lead service-delivery teammates within region by articulating/translating strategic vision and goals
Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance and other key partners.
Serve as an escalation point for service-delivery issues and risks for internal and external stakeholders.
Represent the region in meetings with leadership (e.g., status, risk and issue management, forecasting, strategic planning, etc.) associated with quality service delivery.
Financial management
Manage services Profit and Loss (P&L) for region to optimize profitability, resource utilization and investments.
Monitor risks, issues and financial metrics and act, as needed, to protect GP and preserve our culture.
Forecast financial performance by coordinating with Project Management Office, Engineering, Finance and Sales teams
Sales project support
Ensure feedback regarding service-delivery performance is provided to services-sales team via Quarterly Business Reviews (QBRs), lessons-learned reviews, client feedback, etc.
Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams
Assist sales and delivery leadership to ensure consistent and timely delivery of Services engagements
Delivery Quality assurance
Collect feedback from clients and sales counterparts regarding service-delivery performance Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues
Provide oversight of program/project performance, ensuring compliance with our best-practice operational designs, methodologies, and QA processes
Review and provide feedback on SOWs and MSAs in region
Works with PMO on project change control and contract modifications
Operational efficiency
Collaborate with stakeholders in region to identify inefficiencies and implement process improvements, tools enhancements, etc.
Promote efforts within region to pilot or implement next-gen service-delivery approaches, resourcing models, tools, and automation
Identify regional requirements for resource, process, and tools improvements for leadership
Qualifications:
Minimum of 10 years relevant industry experience supporting/managing teams who provide service delivery to SLED customers preferred.
Strong understanding of government contracting processes (e.g., Indefinite Delivery Indefinite Quantity (IDIQ) contract, Task Orders, Blanket Purchasing Agreements (BPA), Market Research activities, PWS, )
Bachelor's degree, or relevant professional services management experience
Demonstrated ability to understand and interact with sales account management, service sales, delivery and governance functions, and end government customers.
Able to manage contract modifications and lead negotiations surrounding scope, cost, and schedule
Strength in problem solving complex issues including customer delivery challenges
Demonstrated ability helping teams achieve delivery outcomes and quantifiably improve delivery metrics
Project Management Professional (PMP) or similar experience managing teams and large programs
Demonstrated experience working with geographically (and potentially globally) dispersed teams
Excellent understanding of the project lifecycle, issue and risk management and mitigation strategies
Knowledge of core OEM (Cisco, Netapp, Dell EMC, VMware) technologies and deployment practices preferred
Demonstrated ability to work under pressure, meet deadlines and commitments
Strong organization and time management skills
Strong communication skills (written, verbal, and presentation)
Not required but Preferred: Active or ability to reactivate
Valid driver's license
Travel: 20% to 40% Domestically
Location: Remote
Want to learn more about Infrastructure Services? Check us out on our platform: https://www.wwt.com/infrastructure-services
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
Preferred locations: Southeast
World Wide Technology