Regional Manager San Antonio

Mantech International Corporation San Antonio , TX 78245

Posted 2 months ago

Become an integral part of a diverse team that leads the world in Mission, Cyber, and Intelligence Solutions. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement. This is a brand new project and your chance to make a difference from the very start!

Job Description:

Regional Managers are responsible for all facets of service delivery for their assigned region -Western; and requires leadership skills, customer interaction, a strong sense of urgency, and excellent team organizational skills across multiple technology disciplines. Maintains relationships with peer technical and operational teams critical to the overall success of Service Delivery. Provides 24/7 operational support for our customer who expects high availability for mission critical systems.

Responsibilities:

The Western Regional Manager is responsible for all facets of service delivery for the assigned region and requires leadership skills, customer interaction, a strong sense of urgency, and excellent team organizational skills across multiple technology disciplines. Maintains relationships with peer technical and operational teams critical to the overall success of Service Delivery. Provides 24/7 operational support for our customer who expects high availability for mission critical systems.

Skills:

  • Oversee daily operations for a region within a worldwide IT operations support contract

  • Manage and maintain the IT service management framework encompassing service fulfillment, change control, incident, problem, request, and access and asset management.

  • Responsible for the delivery of services within the SLAs and KPIs across region

  • Analyze all data to ensure the service level agreements and performance standards are maintained and customer requirements are consistently met.

  • Use SLA metrics and client survey data to identify and reports trends, anticipate problems, perform root cause analysis and work with members across the IT teams to implement preventative measures to ensure a best in class level of customer support services.

  • Enforce and improve the operational systems, processes and policies used to deliver services to the customer specifically Incident, order fulfillment, and Change Management.

  • Develop and document standards, policies, procedures and key performance metrics that support the continuous service improvements.

  • Develop resource strategies to include staff size, location, and skill set, make tool/automation recommendation as necessary, ensuring operational and support processes are working as expected to meet the client service objectives

  • Conduct daily operational status meetings reviewing SLA metrics, planned outages, and status of any ongoing incidents

  • Present Operational Status to Service Delivery Director for Program Reviews

  • Responsible for staffing capacity planning, analyze staff performance metrics, and adjust staff size and skill mix accordingly to achieve SLAs and maintain budget objectives

Qualifications:

  • Bachelor's Degree in a technical or business related field

  • 5 years' in a technical management role

  • Highly developed oral and written communication and presentation skills with the ability to convey technical and business concepts to various audiences

  • Ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution

Required Skills:

  • Strong staff management.

  • A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders

  • Ability to research subjects, with a commitment to provide continuous improvement

  • Experience based on ITIL concepts and practices

  • Ability to proactively address difficult issues and effectively handle demanding clients

  • Process focused

Desired:

  • ITIL Foundations V3 certification
  • PMP Certification

Security Requirements:

U.S. Citizenship and an active DoD TS/SCI w/ poly clearance based upon a SSBI completed within the last 5 years. Must be willing to submit to an initial and random polygraph. Qualifications Requires Bachelor's degree or equivalent, and twelve to fifteen years of related (technical environment) experience including management experience. Degrees Equivalent Experience/Education

Bachelor's Degree

Years of Experience 12-15 years w/Bachelors Degree
09-12 years w/Masters Degree

Position Type Full-Time Shift Day Overview ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.

Apply Now Save to cart

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accomodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accomodation please click careers@mantech.com and provide your name and contact information.
2010 ManTech International Corporation. All Rights Reserved.

About ManTech | Terms of Use | Contact ManTech | EEO Poster


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Teller Part Time San Antonio South And North Market San Antonio/Universal City/Converse/Schertz TX

Jpmorgan Chase & Co.

Posted 2 days ago

VIEW JOBS 4/22/2019 12:00:00 AM 2019-07-21T00:00 Teller - Part time - San Antonio South and North Market - San Antonio/Universal City/Converse/Schertz, TX Req #: 190022715 Location: San Antonio, TX, US Job Category: Branch Banking Job Description: At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you'll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase. Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. Tellers who are successful in making referrals may be eligible for monthly incentives. Job Description: As a Teller at Chase, you will play a vital role in ensuring our Customer Promise comes to life for our clients. You will also play a key role helping customers understand our latest technology banking products and proactively helping them access that technology via multiple self-service ways. This will allow our customers to bank and invest when, where and how they want. The minimum hourly rate for this job is $15.00 per hour. Responsibilities: You'll contribute significantly to the success of the branch and helping customers by: * Engaging the client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase * Having a passion for helping customers and making clients feel appreciated * Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels Desired Skills: * Delivers exceptional customer experience by acting with a customer first attitude * Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers * Strong desire and ability to influence, educate and connect customers to technology * Help build relationships with customers by connecting them with team members who can help them address their financial needs * Excellent interpersonal communication skills * Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements * Minimum 6 months of customer service experience required * High school diploma or GED equivalent required * Ability to pay close attention to detail and time management * Ability to work branch hours, including weekends and some evenings * To be considered for this role, you may be required to complete a video interview powered by HireVue Jpmorgan Chase & Co. San Antonio TX

Regional Manager San Antonio

Mantech International Corporation