Regional Manager

Responsibilities

The Regional Manager is responsible for the oversight of all sites in the assigned region to assure appropriate standards of site performance and proper administration in compliance with all company policies and procedures and all applicable Equal Employment Opportunity, Fair Housing and Human Rights statutes.

The Regional Manager interfaces with ownership and senior leadership to direct the performance of their assigned assets. They are responsible for practicing, disseminating to front-line supervisors and consistently reinforcing the Related Management philosophy and process of respect-based property and personnel management to achieve the owners' objectives for the property assets.

DUTIES AND RESPONSIBILITIES

The Regional Manager is directly responsible for the following:

• Administrative/Financial

• Leasing/Marketing

• Resident Relations/Service

• Hiring/Staffing

• Regional Operation

• Site Control

• Maintenance

The Regional Manager's tasks include, but are not, limited to the following:

Administrative/Financial

• Exercises cost control. Approves monthly Budget Variance Reports after submission from GM.

• Approves invoices and expenses up to $10,000.

• Assures financial statement accuracy. Approves monthly financial change form submitted by GM. Reviews and approves monthly asset report, submitted by GM.

• Maintains appropriate governmental interface

• Assures compliance with all regulatory and statutory programs

• Reviews annual budget as submitted by the GM; provides feedback and commentary before submission to ownership. Ensures ownership goals are met.

• Analyzes property financial performance as it relates to other portfolio assets including cash flow analysis, IRR, and market value analysis.

Leasing/Marketing

• Works directly with Senior Vice President for Marketing to ensure site marketing strategy is effective and contributes to meeting ownership goals.

• Works directly with Vice President for Revenue Management for pricing of base rents in region. Active participant on regular pricing calls.

• Works directly with Vice President for Leasing to ensure General Manager and respective teams are meeting goals.

• Responsible for Income optimization and recommendation for ancillary income opportunities including cellular towers, cable partnerships, and the like. .

• Completes regular competitive shopping reports and informs ownership of major strengths, weaknesses, opportunities, and threats.

Resident Relations/Service

• Fosters and ensures excellent resident relations.

• Ensures service expectations are met at all sites by thoroughly reviewing and analyzing resident survey results and ensuring follow up.

Hiring/Staffing

• Hires and maintains appropriate staff at all sites.

• Ensures adherence to Related Management and regulatory/statutory requirements in the employment process

• Supervises/coaches/establishes performance expectations for/and progressively disciplines staff according to Related Management policies/procedures and expectations

• Ensures staff development and employee engagement remain paramount goals for site leadership.

Regional Operation

• Assures accurate, consistent regional administrative processes

• Assures regional compliance with all licensing requirements in each state of the region's operations

• Assures regional compliance with Related Management procedural requirements

• Encourages and ensures appropriate regional interface with support services.

Site Control

• Implements and maintains effective site control programs

• Assures adherence to all insurance requirements

• Implements and maintains appropriate/effective security programs

• Implements and maintains appropriate/effective safety programs

• Participates in full quarterly site walks with GM.

Maintenance

• Oversees the maintenance of building standards at all sites in the region.

• Assures completion of significant repairs and improvements throughout the region.

• Assures consistent curb appeal at all sites in the region.

• Oversees RFP process for strategic maintenance contracts to leverage pricing for sites in the portfolio.

• Maintains 5 Year CapEx plan including identifying needed capital improvements for maintenance and/or value add.

Relationship with Ownership

• Regularly meets and communicates with ownership on issues and site performance.

• Makes ultimate recommendations to ownership for property improvements relative to future value/ROI.

• Collaborates with ownership on goals and objectives including long and short term strategies relative to the position of the asset in the real estate life cycle. Communicate investment goals set by ownership with the site team with the focus on the property as an investment.

WHY YOU'LL LOVE IT HERE

• Lots of paid time off (19+ days!) - we value your life outside of work.

• Customizable total rewards package - pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program

• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.

• Mental health resources, such as counseling, are available to our team members.

• Fertility benefits - such as surrogacy, adoption assistance and more!

• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!

• Grow with us - learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available.

• …and so much more!

Qualifications

WHO WE ARE LOOKING FOR

• Strong leadership, supervisory and organizational skills.

• Ability to multi-task and broaden the picture of goals.

• Ability to communicate at all levels.

• Driven to keep programs and standards in place on an ongoing basis.

• Desired results through proven management skills.

• Excellent written, verbal and interpersonal communication skills.

• Ability to prioritize and handle multiple tasks.

• Must be able to work independently and as part of a team of professionals.

• Working knowledge of Microsoft Office.

• Customer service driven.

• Real estate experience is a plus.

• Experience in budget monitoring and control helpful.

• Must possess as 4-year college degree from an accredited institution.

WORKING CONDITIONS:

• Must be willing to work various schedules.

• Must be accessible to respond to off-hours emergency situations.

Overview

Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers - RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we've been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you're encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer

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